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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch end-user services across EMEA.
- Company: Join a global leader in IT services with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, career development, wellness support, and access to global networks.
- Other info: Opportunity for travel within EMEA and excellent career growth potential.
- Why this job: Make a real impact by enhancing user experiences and driving operational excellence.
- Qualifications: Strong leadership skills and experience in end-user support environments required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Onsite (Glasgow)
Purpose of the Role / Business Impact
The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high‑quality, consistent end‑user experience across the region. You will lead and coordinate end‑user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation. Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end‑to‑end user support experience, enhance service reliability, and contribute directly to business productivity and employee engagement.
What You’ll Do
- Lead and support the EMEA End User Services team across multiple locations to deliver consistent, high‑quality service.
- Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.
- Standardise processes and ways of working to improve operational consistency and the end‑user experience.
- Oversee day‑to‑day end‑user support, including deskside support, incident management, and vendor coordination.
- Provide service performance data and insights, supporting KPI and SLA reporting.
- Maintain and improve knowledge content to support self‑service and continuous improvement.
- Collaborate with regional and global peers to ensure aligned service delivery.
- Travel occasionally within EMEA to support team and operational needs.
- Actively promote zero‑harm behaviours and a strong safety culture.
Must‑Haves
- Demonstrated people leadership skills, including coaching, development, and engagement.
- Experience in End User / Desktop Support environments, with the ability to prioritise and manage workloads.
- Technical knowledge of Windows 10, Microsoft 365, SCCM / Intune, Active Directory, and end‑user hardware.
- Strong communication skills, with the ability to explain technical information clearly to diverse audiences.
Nice‑to‑Haves
- Experience leading teams across multiple sites or countries.
- Familiarity with service delivery metrics such as KPIs and SLAs.
- Experience in manufacturing, mining, or complex corporate IT environments.
- ITIL Foundation certification and exposure to PC imaging, application packaging, or deployment.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team‑specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
End User Services Team Lead employer: The Weir Group PLC
Contact Detail:
The Weir Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in end-user services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills during interviews. Be ready to discuss your experience with Windows 10, Microsoft 365, and other relevant tools. We want to see how you can enhance the end-user experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace End User Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the End User Services Team Lead role. Highlight your leadership experience and any relevant technical knowledge, especially around Windows 10 and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or led teams in the past, and don’t forget to show your passion for enhancing user experiences!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language to explain your technical expertise and how you can convey complex information to diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Weir Group PLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and SCCM/Intune. Being able to discuss these tools confidently will show that you're ready to lead the End User Services team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached or developed team members, and be ready to share how you engaged them to achieve high-quality service delivery.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators and service level agreements relevant to end-user services. Be prepared to discuss how you would use data to improve service reliability and user experience.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to demonstrate that you can communicate effectively with diverse audiences, so think about how you can make complex information accessible.