At a Glance
- Tasks: Deliver advanced technical support and optimise IT systems for stability and performance.
- Company: Join Weetabix, a diverse and inclusive company on an exciting growth journey.
- Benefits: Enjoy competitive salary, annual bonus, flexible work, and personal development opportunities.
- Other info: Collaborative office culture with excellent career growth and well-being support.
- Why this job: Be at the forefront of technology, making a real impact in a dynamic environment.
- Qualifications: Experience in third-line support and knowledge of Microsoft technologies required.
The predicted salary is between 40000 - 50000 £ per year.
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong, where different voices, experiences, and backgrounds are valued and respected.
Closing date: 28th July
Interview process: TEAMS followed by Face to Face at our site in Burton Latimer.
Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high-impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you.
Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future.
The Recipe (About the Role)
As a 3rd Line Build and Support Engineer, you will deliver advanced technical support, resolve complex incidents, and head the build and deployment of secure, reliable Information Technology (IT) systems. Acting as the escalation point for Second Line Technicians, you will provide in-depth troubleshooting, proactive system monitoring, performance optimisation, and ensure environments are fully prepared and resilient. You will play a key role in maintaining stability while continuously improving system performance, ensuring the organisation can operate efficiently and securely at scale. Over the next three to five years, you will be central to advocating the adoption of advanced technologies, modernising infrastructure, and strengthening cyber resilience. Your work will help enable scalable, future-ready Information Technology capabilities that support business growth and operational excellence.
- Act as the main escalation point for complex technical incidents, delivering advanced diagnosis across servers, networks, cloud platforms, applications and end-user environments.
- Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks.
- Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure and Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling.
- Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents.
- Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating a compliant and well-governed environment.
- Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business-as-usual assistance.
- Work with third-party providers to resolve specialist issues and maintain service continuity.
- Maintain clear, accurate and up-to-date documentation for infrastructure, configurations and assistant processes.
- Deliver infrastructure projects, including system migrations, upgrades, integrations and new service deployments.
- Build, configure and deploy servers, cloud services, end-user devices, network components and system upgrades, maintaining standard builds, golden images and secure configuration baselines.
- Own infrastructure modernisation through the adoption of cloud technologies, automation and improved tooling.
- Strengthen resilience through proactive monitoring, capacity planning and robust backup and recovery processes.
- Contribute to infrastructure strategy, ensuring systems scale effectively to help business growth and evolving digital needs.
- Identify and deliver continuous improvement opportunities to streamline processes, reduce recurring issues and enhance system performance.
- Enhance cybersecurity by maintaining strong patching, endpoint protection, secure configurations and system hardening practices.
The Ingredients (What we need from you)
- Proven experience in third-line support or advanced infrastructure engineering.
- Knowledge of Microsoft operating systems and enterprise technologies.
- Experience diagnosing and resolving complex hardware, software and application issues.
- Solid comprehension of Windows, Unix and Structured Query Language (SQL) Server environments.
- Expertise in identity and access management including Active Directory, Microsoft Entra ID and Group Policy.
- Experience with Microsoft Azure, including workloads, Entra ID and Conditional Access.
- Virtualisation experience using VMware or Hyper-V.
- Endpoint management experience with Microsoft Intune, Windows Autopilot and Microsoft Endpoint Configuration Manager (MECM).
- Good insight of networking ethics including Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Local Area Networks (VLANs), firewalls and Virtual Private Networks (VPNs).
- Experience with storage area networks and enterprise storage solutions.
- Knowledge of backup and disaster recovery solutions.
- Familiarity with security tooling including Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), vulnerability management and identity protection.
- Experience with Microsoft 365 technologies.
- Experience using IT service management tools within an Information Technology Infrastructure Library (ITIL) environment.
- Demonstrates a customer-focused service approach.
Your Bowl of Perks (Benefits)
We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.
- Annual bonus.
- Double-matched pension scheme (up to 12% from us).
- 25 days annual leave increasing with service.
- Annual Salary review.
- Healthcare plan.
- Discounted Weetabix products.
To support our employees, we also offer:
- Continued investment in your personal development.
- We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave.
- Access to 24/7 counselling service (via Grocery Aid partnership).
- The freedom of Flexible Work Opportunities.
- Enhanced Maternity / Paternity / Adoption Leave.
- Additional Time Off for Fertility Treatment and Neonatal Care.
- Working Parents Support Group.
- Fully stocked kitchens filled with our delicious products for you to enjoy.
To learn more about life at Weetabix, visit our careers page.
Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.
3rd Line Build & Support Engineer - Burton Latimer in Water Eaton employer: The Weetabix Food Company
At Weetabix, we pride ourselves on fostering a diverse and inclusive work environment where every team member feels valued and empowered. Located in Burton Latimer, our collaborative culture encourages innovation and personal growth, supported by a comprehensive benefits package that includes flexible working policies, a double-matched pension scheme, and opportunities for professional development. Join us to be part of a company that not only prioritises your career but also your well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Build & Support Engineer - Burton Latimer in Water Eaton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Weetabix Food Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to The Weetabix Food Company
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We think you need these skills to ace 3rd Line Build & Support Engineer - Burton Latimer in Water Eaton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Weetabix Food Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Weetabix Food Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Weetabix Food Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
