At a Glance
- Tasks: Process customer orders and manage shipping documentation for global markets.
- Company: Join Weetabix, a diverse and inclusive workplace that values every voice.
- Benefits: Enjoy competitive salary, annual bonus, flexible work, and personal development opportunities.
- Other info: Flexible work options and a supportive environment for personal growth.
- Why this job: Make an impact in a dynamic role while enjoying delicious Weetabix products.
- Qualifications: Attention to detail and strong communication skills; experience in FMCG is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong, where different voices, experiences, and backgrounds are valued and respected.
Closing date: 21st July 2026
Interview process: Two Stage Interview Process
Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high-impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you.
The Recipe (About the Role)
The Customer Supply Administrator ensures the timely and accurate processing of customer orders and the preparation of export attestations and shipping documentation for the UK, EU/NI, and global markets. This role links Sales, Supply Chain, Logistics, Finance, and Quality teams, ensuring service levels are met and protecting the business from customs and compliance risks.
- Manage domestic and export customer orders from order entry through to delivery, ensuring accurate pricing, customer data, fulfilment coordination and issue resolution to maintain high service levels.
- Prepare and control export documentation and attestations, ensuring all customs, compliance and shipping requirements are met, with accurate helping evidence and timely clearance of international shipments.
- Work with operational performance and continuous improvement by monitoring service metrics, maintaining robust processes and providing cover for the International Customer Supply Planner when required.
The Ingredients (What we need from you)
Key Know How:
- Demonstrable attention to detail in documentation-heavy processes
- Strong customer-facing communication and issue resolution
Nice To Have:
- Experience in FMCG order processing, customer operations, logistics administration, or export admin.
- Experience with export documentation and broker/forwarder coordination.
- Exposure to food/FMCG compliance environments (BRCGS/ISO/customer audits).
- Familiarity with preferential origin statements and working with evidence expectations.
- Training in customs, trade compliance, or supply chain certification.
Your Bowl of Perks (Benefits)
We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.
- Annual bonus
- Double-matched pension scheme (up to 12% from us)
- 25 days annual leave increasing with service
- Annual Salary review
- Healthcare plan
- Discounted Weetabix products
To support our employees, we also offer:
- Continued investment in your personal development
- Balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave
- Access to 24/7 counselling service (via Grocery Aid partnership)
- The freedom of Flexible Work Opportunities
- Enhanced Maternity / Paternity / Adoption Leave
- Additional Time Off for Fertility Treatment and Neonatal Care
- Working Parents Support Group
- Fully stocked kitchens filled with our delicious products for you to enjoy
Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.
Customer Supply Administrator - Burton Latimer in Pirton employer: The Weetabix Food Company
At Weetabix, we pride ourselves on fostering a diverse and inclusive work environment where every team member feels valued and empowered. Located in Burton Latimer, our collaborative culture encourages innovation and personal growth, supported by a comprehensive benefits package that includes flexible working policies, a double-matched pension scheme, and opportunities for professional development. Join us to be part of a company that not only prioritises your career but also your well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Administrator - Burton Latimer in Pirton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Weetabix Food Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Weetabix Food Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Supply Administrator - Burton Latimer in Pirton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Weetabix Food Company.
How to prepare for a job interview at The Weetabix Food Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Weetabix Food Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Weetabix Food Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
