Infrastructure & Support Manager (Hybrid Working)

We are not supporting candidates who require sponsorship for this position. We utilise our Preferred Agency Supplier Partners as and when we require additional support. We are committed to improving diversity and equality throughout Weetabix, especially within our Recruitment processes. No candidate will ever meet 100% of the desired qualifications, skills and/or experience, but we are ambitious to attract the right talent for how we want our business to grow.

Hybrid working is available, but you will need to be flexible depending on team tasks and resources. Weetabix Wednesday is a non-negotiable where we all come into the office for business partnering and meetings.

Responsibilities include:

• Mentor and develop the 3rd Line Support Team, ensuring current IT infrastructure is understood, appropriate documentation is in place, and the team has knowledge of ongoing operation and maintenance.
• Manage build resources and coordinate build activities to ensure new or amended services are seamlessly transitioned into support.
• Provide representation for IT infrastructure to IT governance processes. Ensure that all changes to IT infrastructure are appropriately validated and approved via the TDA and CAB processes.
• Support IT Security in delivering key information security risk related initiatives.
• Lead initiatives to reduce or eliminate manual or repetitive tasks, improving end-to-end infrastructure health and performance.
• Manage third party vendor relationships and hold them accountable for delivery of any hosted or outsourced Infrastructure support functions.
• Deliver within agreed Service Level Agreements (SLA’s) to achieve agreed KPI’s.

Requirements:

• A hands-on leader with a track record of managing 3rd Line Support Teams in a fast-paced environment.
• Experience building and mentoring high-performing teams with a focus on accountability and collaboration.
• Proficiency in VMware, MS OS, SAN, SQL, LAN, WAN, Office 365, Exchange, SCCM.
• Ability to work in a pressurised environment with conflicting priorities, ensuring that deadlines are met to deliver a high-quality service.
• Experience with vulnerability management & ITIL.
• Experience working in a Fast-Moving Consumer Goods (FMGC) environment.
• Familiarity with Public Cloud, Cisco, Checkpoint, Nortel, Avaya, Linux servers.

We offer an excellent double-matched ER contributed pension scheme up to 12%, an annual bonus scheme, salary review, healthcare plan, and access to a 24/7 counselling service (in partnership with Grocery Aid). To support our employees, we also offer maternity pay, paternity leave, neonatal care leave, and flexible working policies.

Please note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.