At a Glance
- Tasks: Lead a dynamic team to create unforgettable events and experiences for guests.
- Company: Moor Hall Hotel & Spa, a passionate hospitality venue.
- Benefits: Competitive salary, discounts, management training, and wellness support.
- Other info: Join a supportive culture focused on memorable guest journeys and career growth.
- Why this job: Make a real impact in a role that values creativity and relationship-building.
- Qualifications: Experience in sales and team leadership, with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Are you passionate about hospitality, love building relationships, and thrive in a fast-paced sales environment? We're looking for an exceptional Meeting & Events Sales Office Manager to lead our talented team and help create unforgettable experiences for our guests. From corporate conferences and dinners to weddings and private celebrations, you'll play a key role in turning enquiries into remarkable events.
As the heartbeat of our Meetings & Events Sales Office, you'll inspire and develop your team, build lasting relationships with clients, and ensure every enquiry is handled with warmth, professionalism and creativity. You'll bring fresh ideas, identify new opportunities, and help shape innovative event experiences that drive commercial success, while creating memorable guest journeys that inspire clients to return time and again.
If you're an experienced sales leader who enjoys motivating people, driving performance, and creating outstanding customer journeys, we'd love to hear from you.
What You'll Be Doing
- Leading & Inspiring Your Team
- Motivate, coach and develop the Meetings & Events Sales team to achieve their full potential.
- Create a positive, supportive and high-performing team culture.
- Lead by example, delivering exceptional customer service at every stage of the client journey.
- Driving Commercial Success
- Oversee the full enquiry-to-contract process, ensuring every opportunity is maximised.
- Drive conversion, revenue and upselling strategies to achieve monthly and annual targets.
- Monitor enquiry pipelines and performance, identifying opportunities for growth.
- Building Lasting Relationships
- Develop strong relationships with corporate clients, agencies, event organisers and key stakeholders.
- Deliver a personalised and professional service that exceeds client expectations.
- Act as an ambassador for the venue, showcasing everything we have to offer.
- Delivering Excellence
- Work closely with Operations, Food & Beverage and Finance teams to ensure seamless event delivery.
- Continuously review and improve processes to enhance both efficiency and the guest experience.
- Ensure every event begins with a great customer journey from the very first enquiry.
What We're Looking For
- Previous experience in Meetings & Events Sales, Hospitality Sales, Venue Sales or Hotel Sales Management.
- Experience leading, coaching and developing a successful team.
- An open, creative mindset with the ability to identify new opportunities, generate fresh ideas, and drive innovative approaches that enhance the guest experience and grow revenue.
- A proven track record of achieving sales targets and delivering revenue growth.
- Strong commercial awareness and confident negotiation skills.
- Experience managing enquiry pipelines and conversion performance.
- Outstanding communication and relationship-building abilities.
- A proactive, organised and solutions-focused approach.
- The confidence to make informed commercial decisions and take ownership of results.
What We Offer
We believe our people are at the heart of everything we do, and we're committed to creating a workplace where you can thrive. You'll enjoy:
- Competitive salary, based on experience.
- Hotel and spa discounts.
- 50% discount in our restaurants.
- Discounts on our special events.
- Management training opportunities.
- 24/7 Employee Assistance Programme supporting your mental, physical and financial wellbeing.
- Company reward and recognition schemes.
- Length of service awards.
- Annual leave entitlement that increases with service.
- Christmas gifts and seasonal recognition.
- Meals on duty.
Why Join Us?
This is more than a sales role. It's an opportunity to be part of a team that genuinely cares about creating memorable experiences for our guests and rewarding careers for our people. If you're ready to lead, inspire and make a real impact, we'd love to welcome you to our team.
Meeting and Events Sales Office Manager in Sutton Coldfield employer: The Webb Hotel Group
At Moor Hall Hotel & Spa, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and employee growth. As the Group Hotel Laundry Manager, you will benefit from competitive pay, generous discounts across our hotels and restaurants, and a comprehensive employee assistance programme, all while working in a beautiful location that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Sales Office Manager in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Webb Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Webb Hotel Group
Don't be shy about reaching out to The Webb Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting and Events Sales Office Manager in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Webb Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Webb Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
