At a Glance
- Tasks: Ensure smooth operations and deliver excellent customer service at our charming hotel.
- Company: Family-run hotel with 65 years of experience and a supportive team culture.
- Benefits: Up to £12.71 per hour, discounts, free gym membership, and meals on duty.
- Other info: Flexible hours with opportunities for growth in a welcoming environment.
- Why this job: Join a friendly team and make a real impact in the hospitality industry.
- Qualifications: Good communication skills and a positive, can-do attitude.
We are a well-established family run business proud to be celebrating 65 years of ownership this year. Our people are fundamental to our success.
Are you someone who enjoys working behind the scenes to make everything run like clockwork — all while delivering warm and welcoming customer service? If so, you might be the perfect fit for our Day Porter role at Moor Hall Hotel & Spa, a charming, family-run hotel in the heart of Sutton Coldfield. As a Day Porter, you’ll play a vital part in ensuring our day-to-day operations and guest experiences run smoothly. This is a varied and active role that requires someone reliable, hands-on, and with a positive, can-do attitude.
The role requires flexibility to work 30 hours per week over 4 days on a rota basis which can include evenings and weekends.
Key Responsibilities
- Ability to perform physical tasks, including lifting and carrying, walking, and standing for extended periods.
- Good communication and customer service skills.
- Ability to work independently and as part of a team.
- Respond promptly to guest enquiries and ensure their needs are met with a friendly and professional attitude.
- Provide support to other departments to ensure smooth daily operations.
- Assist with setting up tables, chairs, and equipment for hotel events, conferences, or meetings.
- Be on hand to provide support to the events team, ensuring guests have everything they need during functions.
If you’d like to come and work for us, we can offer you:
- Up to £12.71 per hour
- A Company reward scheme
- Hotel and spa discounts
- 50% discount when dining in our restaurant
- Discounts when attending one of our special events
- Employee assistance programme
- A uniform
- Free gym membership
- Meals on duty
Moor Hall Hotel & Spa is a welcoming and well-established hotel where every team member is valued. If you're looking to take your next step in hospitality and want to be part of a friendly, supportive team – we’d love to hear from you! Apply today and be part of something special.
Day Porter employer: The Webb Hotel Group
At Moor Hall Hotel & Spa, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and employee growth. As the Group Hotel Laundry Manager, you will benefit from competitive pay, generous discounts across our hotels and restaurants, and a comprehensive employee assistance programme, all while working in a beautiful location that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Webb Hotel Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Day Porter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Webb Hotel Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Webb Hotel Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Webb Hotel Group get a sense of who you are beyond your experience!
How to prepare for a job interview at The Webb Hotel Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Webb Hotel Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
