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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create unforgettable experiences for our guests.
- Company: Join The Wave, where people and nature thrive together.
- Benefits: 30 days paid holiday, free surf sessions, and exclusive discounts.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Be part of a fun, adventurous team making a positive impact on guests and the planet.
- Qualifications: Customer service experience is a plus; enthusiasm and a willingness to learn are key.
The predicted salary is between 12 - 15 £ per hour.
We are recruiting Customer Service Team Members for our 2026 season! We have a number of 32 hour per week, fixed-term contracts available.
Who We Are
The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.
Our Values
- Fun – We take fun seriously! We put smiles on faces.
- Adventurous – We’re game changers, adaptable and explore with optimism.
- Impact – We’re here to create a healthier connection between people and planet.
- Respect – We care for each other, our customers and our community.
These values guide how we show up, how we make decisions, and how we work together – every day, in every role.
About the Role
As a Customer Service Team Member, you’ll play a vital role in shaping every guest’s experience at The Wave. Often the first point of contact – whether by phone, email, live chat or in person – you’ll set the tone for an unforgettable visit to our ground-breaking destination. You’ll be a trusted source of knowledge for all things The Wave, supporting surfers, campers and day visitors alike, while delivering exceptional service that reflects our FAIR values at every touchpoint.
Key Responsibilities Include
- Delivering outstanding customer service across email, live chat, phone and face-to-face interactions.
- Handling customer queries and complaints in line with company policies, always going the extra mile.
- Building a strong understanding of the full customer journey – from surf sessions and camp stays to food, retail and general visits.
- Confidently using booking systems and customer service software.
- Demonstrating commercial awareness by encouraging repeat bookings and promoting additional experiences.
About You
You’re someone who genuinely enjoys helping people and thrives in a fast-paced, guest-focused environment. You’re confident, adaptable and take pride in delivering high standards – even when things get busy.
We’re Looking For
- A proactive, positive spirit that aligns naturally with our FAIR values.
- A friendly, welcoming approach that helps every guest feel included and excited about their visit.
- Strong communication skills and attention to detail.
- The ability to work under pressure with a calm, can-do attitude.
- Confidence to take initiative and support the wider team where needed.
- Respect for people, processes and equipment – showing pride in where you work.
- You don’t need to be a surfer – but you should be excited about what we do.
Qualifications
- Previous customer service experience (desirable but not essential).
- Confidence using digital systems and booking platforms.
- A willingness to learn and develop within the role.
What We Offer
We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:
- 30 days paid holiday (inclusive of bank holidays).
- Free access to staff surf sessions.
- Multiple discounts across our surf and other offerings.
Our Commitment to Inclusion
We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.
Customer Service Team Member employer: The Wave Group
Contact Detail:
The Wave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member
✨Tip Number 1
Get to know The Wave inside out! Familiarise yourself with our services, values, and the customer journey. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being friendly and approachable is key. Try role-playing with a friend to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Show us your proactive side! Think about how you can go the extra mile for customers. Maybe come up with ideas on how to enhance their experience at The Wave – we love innovative thinkers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of our community right from the start. We can’t wait to see your enthusiasm!
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how it aligns with our FAIR values.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Team Member. Highlight any relevant experience or skills that demonstrate your ability to deliver outstanding service and handle customer queries effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for The Wave!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Wave.
How to prepare for a job interview at The Wave Group
✨Know Your Values
Before the interview, take some time to familiarise yourself with The Wave's FAIR values. Think about how your own experiences and attitudes align with these values, especially in customer service scenarios. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Prepare for Common Scenarios
Anticipate questions related to customer service situations, such as handling complaints or going the extra mile for a guest. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure. This will show that you can handle the fast-paced environment at The Wave.
✨Show Enthusiasm for the Role
Express genuine excitement about the opportunity to work at The Wave. Share why you’re passionate about customer service and how you can contribute to creating memorable experiences for guests. A positive attitude can go a long way in making a great impression!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how The Wave measures success in customer service. This shows your interest in the role and helps you understand if it’s the right fit for you.