Cleaner

The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.

Our Values – We Are FAIR

• Fun – We take fun seriously! We put smiles on faces.
• Adventurous – We’re game changers, adaptable and explore with optimism.
• Impact – We’re here to create a healthier connection between people and planet.
• Respect – We care for each other, our customers and our community.

These values guide how we show up, how we make decisions, and how we work together - every day, in every role.

About the Role

As a Cleaner at The Wave, you’ll play a vital role in creating a welcoming, safe and inspiring environment for our guests, visitors and fellow Wavemakers. Working predominantly within our Clubhouse, and supporting our accommodation at The Camp, you’ll help us maintain exceptional standards of cleanliness and presentation across our unique site. This role is hands‑on, varied and active, ideal for someone who takes pride in their work and enjoys contributing to a positive guest experience. We have various contracts available, ranging from 16 to 40 hours per week, depending on what you can offer and the needs of the business.

Key responsibilities include:

• Maintaining high standards of cleanliness across the Clubhouse, including customer and staff toilets, showers and changing facilities.
• Carrying out housekeeping and changeover cleans for our safari tent accommodation at The Camp.
• Ensuring all areas are fully stocked with consumables such as toilet roll, soap, sanitiser and cleaning supplies.
• Preparing cleaning carts, organising linen and restocking accommodation as required.
• Emptying bins and maintaining cleanliness across wider site facilities.
• Following daily, open and close checklists using our digital systems.
• Providing a friendly, helpful presence to guests while working and supporting an excellent overall experience.
• Working to The Wave’s standards, SOPs and house rules, taking pride in the environment and equipment.
• Proactively reporting any maintenance, cleanliness or operational concerns to your manager.
• Following all Health & Safety procedures, COSHH guidance and risk assessments.

We’re looking for:

• A proactive, positive and hands‑on approach, with a willingness to muck in where needed.
• Strong attention to detail and a commitment to high standards of cleanliness and safety.
• The ability to work independently and use initiative.
• A friendly, respectful attitude towards guests, teammates and the wider community.
• Comfort working in a fast‑paced, outdoor environment and in all weather conditions.
• Flexibility to work a range of shifts, including weekends and peak periods.
• A proactive, positive spirit that aligns naturally with our FAIR values.

You don’t need to be a surfer - but you should be excited about what we do.

Qualifications

• Previous cleaning or housekeeping experience is beneficial but not essential.
• A good understanding of Health & Safety practices (training provided).
• Physical ability to carry out cleaning tasks across the site.

What We Offer

We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:

• 30 days paid holiday (inclusive of bank holidays) pro rata.
• Free access to our staff surf sessions.
• Multiple discounts across our surf and other offerings.

Our Commitment to Inclusion

We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors - and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.