At a Glance
- Tasks: Create memorable experiences for guests while maintaining high standards in our safari tent accommodation.
- Company: The Wave, a vibrant place where people and nature connect.
- Benefits: 30 days paid holiday, free surf sessions, and exclusive discounts.
- Other info: Embrace the outdoors and enjoy a dynamic work environment with growth opportunities.
- Why this job: Join a fun, adventurous team dedicated to health, hope, and happiness.
- Qualifications: Customer service experience is a plus, but enthusiasm and a positive attitude are key.
The predicted salary is between 29250 - 35750 £ per year.
The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.
Our Values – We Are FAIR
- Fun – We take fun seriously! We put smiles on faces.
- Adventurous – We’re game changers, adaptable and explore with optimism.
- Impact – We’re here to create a healthier connection between people and planet.
- Respect – We care for each other, our customers and our community.
These values guide how we show up, how we make decisions, and how we work together – every day, in every role.
About the Role
As a Camp Team Member, you’ll be at the heart of our overnight guest experience – creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors. From check-in to check-out, housekeeping to host moments, you’ll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature.
Key Responsibilities Include:
- Delivering consistently high standards of customer service for all camp guests
- Managing guest arrivals and departures, including check-ins and check-outs using booking systems
- Supporting guest luggage delivery and assisting with on-site orientation
- Confidently delivering engaging welcome talks to set guests up for their stay
- Developing a strong knowledge of The Wave site, sessions, wave settings and experiences
- Proactively promoting surf sessions, experiences and repeat bookings
- Carrying out regular tent visits to check in with guests and resolve issues early
- Completing basic tent upkeep and reporting maintenance issues to managers
- Preparing and restocking tent consumables (e.g. logs, toiletries, consumables)
- Monitoring inventory levels within tents and storage areas
- Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage
Housekeeping Responsibilities
- Carrying out changeover cleans of safari tent accommodation
- Maintaining high standards of cleanliness and presentation
- Preparing cleaning carts and restocking consumables
- Organising and preparing linen
- Completing stock takes of linen, cleaning supplies and consumables
- Using internal systems and apps to log completed tasks and changeovers
- Consistently meeting departmental KPIs and quality standards
Standards & Health and Safety
- Working to The Wave standards and SOPs at all times
- Demonstrating exceptional attention to detail and pride in presentation
- Following all COSHH guidance and keeping training up to date
- Complying with legal and company health & safety requirements and risk assessments
- Proactively reporting any concerns related to maintenance, safety or operations
About You
You love working outdoors, enjoy being hands-on and take real pride in creating spaces where people feel comfortable, welcome and cared for.
We’re Looking For:
- A proactive, positive spirit that aligns naturally with our FAIR values
- A friendly, welcoming approach that builds excitement for guests’ stays
- Strong attention to detail, particularly around cleanliness, safety and standards
- The ability to work under pressure with a practical, can-do attitude
- Confidence to use your initiative and solve problems proactively
- Respect for people, equipment and The Wave house rules
- Comfort working in all weather conditions and embracing the great outdoors
You don’t need to be a surfer – but you should be excited about what we do.
Qualifications
- Previous hospitality or customer service experience (desirable but not essential)
- Willingness to learn systems, processes and safety procedures
- A flexible approach to working patterns
What We Offer
We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:
- 30 days paid holiday (inclusive of bank holidays)
- Free access to staff surf sessions
- Multiple discounts across our surf and other offerings
Our Commitment to Inclusion
We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.
Camp Team Member employer: The Wave Group
At The Wave, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Camp Team Member, you'll enjoy 30 days of paid holiday, free access to staff surf sessions, and numerous discounts across our offerings, all while working in a stunning outdoor environment that encourages personal growth and teamwork. Our commitment to nurturing health, hope, and happiness ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Camp Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Wave Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Wave Group
Don't be shy about reaching out to The Wave Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Camp Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Wave Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Wave Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
