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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain high retail standards.
- Company: Join The Wave, where people and nature thrive together.
- Benefits: 30 days paid holiday, free surf sessions, and exclusive discounts.
- Why this job: Be part of a fun, adventurous team making a positive impact on health and wellbeing.
- Qualifications: Previous retail experience is a plus; passion for customer service is essential.
- Other info: Inclusive environment that values diverse backgrounds and perspectives.
The predicted salary is between 1300 - 1600 £ per month.
Who We Are
The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We are driven by a spirit of innovation, purpose and possibility.
Our Values – We Are FAIR
- Fun – We take fun seriously! We put smiles on faces.
- Adventurous – We're game changers, adaptable and explore with optimism.
- Impact – We're here to create a healthier connection between people and planet.
- Respect – We care for each other, our customers and our community.
These values guide how we show up, how we make decisions, and how we work together - every day, in every role.
About the Role
As a Retail Sales Assistant, you will be an integral part of The Wave team. You will educate customers on our values, the brands we sell, and our extensive own-brand product range. You will be responsible for providing an exceptional retail experience, creating a relaxed but inspiring store and online atmosphere by delivering excellent customer service and maintaining high store standards.
Key Responsibilities
- Deliver exceptional customer service while taking a proactive sales approach and demonstrating strong commercial awareness to drive revenue.
- Use the Access (EPOS) system to process sales, exchanges, returns and discounts, while developing advanced knowledge including product setup and stock take data entry.
- Maintain high shop floor and merchandising standards, including pricing, restocking, stockroom organisation, and general retail space upkeep.
- Support stock management by assisting with deliveries, stock takes, analysing sales and stock reports, highlighting trends, and helping order new stock.
- Develop strong product, brand, and wave session knowledge to confidently advise visitors and support Info Desk tasks such as bookings and same-day discounts.
- Contribute to team development and operations by supporting training, building relationships with brand representatives, assisting other departments during busy periods, and following all health & safety standards.
About You
You are proactive, customer-focused, and take pride in creating an inspiring retail experience. You are organised, adaptable, and enjoy working in a fast-paced, team-oriented environment.
We're Looking For
- Strong attention to detail, particularly with merchandising and restocking.
- A proactive & ambitious mindset, willing to help out across the business.
- A passion for supporting The Wave's mission to positively influence health and wellbeing.
- Ability to work under pressure with a can-do attitude.
- Initiative to solve challenges proactively.
- Ability to create a welcoming, friendly, and inclusive environment for visitors and team members.
- Respect for The Wave house rules and equipment.
- Pride in representing the department and company.
Qualifications
- Previous retail or customer service experience desirable.
- Knowledge of EPOS systems preferred but not essential.
- Understanding of health & safety and merchandising standards.
What We Offer
We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you'll find:
- 30 days paid holiday (inclusive of bank holidays).
- Free access to our staff surf sessions.
- Multiple discounts across our surf and other offerings.
Our Commitment to Inclusion
We're built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors - and that starts with our own team. We're committed to creating a place where people genuinely feel like they belong and be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.
Retail Assistant in Bristol employer: The Wave Group
Contact Detail:
The Wave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Bristol
✨Tip Number 1
Get to know The Wave's values inside out! When you understand what makes us tick, you can show how you fit into our mission of health, hope, and happiness. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Think about how you would create a welcoming atmosphere for visitors. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Show off your proactive mindset! During interviews, share examples of times you've gone above and beyond in previous roles. We love candidates who take initiative and are ready to tackle challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The Wave team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Wave shine through! Share why you love the idea of working in a place that values health, hope, and happiness. We want to see your personality and how it aligns with our mission.
Tailor Your Experience: Make sure to highlight any previous retail or customer service experience you have. Be specific about what you've done and how it relates to the role of Retail Assistant. We’re looking for those who can create an inspiring retail experience, so show us how you’ve done that before!
Be Detail-Oriented: Attention to detail is key in retail, especially when it comes to merchandising and stock management. In your application, mention any experiences where you’ve had to pay close attention to details. This will show us you understand the importance of maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Wave and what we stand for!
How to prepare for a job interview at The Wave Group
✨Know The Wave's Values
Before your interview, take some time to really understand The Wave's values: Fun, Adventurous, Impact, and Respect. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples that align with them.
✨Show Off Your Customer Service Skills
As a Retail Assistant, exceptional customer service is key. Prepare to discuss times when you've gone above and beyond for a customer. Think of scenarios where you created a positive experience or resolved a challenging situation, as this will show your proactive and customer-focused mindset.
✨Familiarise Yourself with EPOS Systems
While knowledge of EPOS systems isn't essential, it’s a good idea to brush up on the basics. If you have previous experience with any sales processing systems, be ready to talk about it. If not, consider researching common features of EPOS systems so you can speak confidently about your willingness to learn.
✨Prepare Questions About Team Dynamics
The Wave values teamwork and collaboration, so come prepared with questions about how the team operates. Ask about training opportunities or how they support each other during busy periods. This shows your interest in being a part of their community and your commitment to contributing positively.