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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create unforgettable experiences for our guests.
- Company: The Wave, a vibrant destination connecting people with nature.
- Benefits: 30 days paid holiday, free surf sessions, and exclusive discounts.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Join a fun, adventurous team and make a positive impact on guests' experiences.
- Qualifications: Customer service experience is a plus; enthusiasm and a willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting Customer Service Team Members for our 2026 season! We have a number of 32 hour per week, fixed-term contracts available.
Who We Are
The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.
Our Values – We Are FAIR
- Fun – We take fun seriously! We put smiles on faces.
- Adventurous – We’re game changers, adaptable and explore with optimism.
- Impact – We’re here to create a healthier connection between people and planet.
- Respect – We care for each other, our customers and our community.
These values guide how we show up, how we make decisions, and how we work together – every day, in every role.
About the Role
As a Customer Service Team Member, you’ll play a vital role in shaping every guest’s experience at The Wave. Often the first point of contact – whether by phone, email, live chat or in person – you’ll set the tone for an unforgettable visit to our ground-breaking destination. You’ll be a trusted source of knowledge for all things The Wave, supporting surfers, campers and day visitors alike, while delivering exceptional service that reflects our FAIR values at every touchpoint.
Key Responsibilities Include
- Delivering outstanding customer service across email, live chat, phone and face-to-face interactions.
- Handling customer queries and complaints in line with company policies, always going the extra mile.
- Building a strong understanding of the full customer journey – from surf sessions and camp stays to food, retail and general visits.
- Confidently using booking systems and customer service software.
- Demonstrating commercial awareness by encouraging repeat bookings and promoting additional experiences.
About You
You’re someone who genuinely enjoys helping people and thrives in a fast-paced, guest-focused environment. You’re confident, adaptable and take pride in delivering high standards – even when things get busy.
We’re Looking For
- A proactive, positive spirit that aligns naturally with our FAIR values.
- A friendly, welcoming approach that helps every guest feel included and excited about their visit.
- Strong communication skills and attention to detail.
- The ability to work under pressure with a calm, can-do attitude.
- Confidence to take initiative and support the wider team where needed.
- Respect for people, processes and equipment – showing pride in where you work.
- You don’t need to be a surfer – but you should be excited about what we do.
Qualifications
- Previous customer service experience (desirable but not essential).
- Confidence using digital systems and booking platforms.
- A willingness to learn and develop within the role.
What We Offer
We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:
- 30 days paid holiday (inclusive of bank holidays).
- Free access to staff surf sessions.
- Multiple discounts across our surf and other offerings.
Our Commitment to Inclusion
We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.
Customer Service Team Member in Bristol employer: The Wave Group
Contact Detail:
The Wave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member in Bristol
✨Tip Number 1
Get to know The Wave! Before your interview, dive into our values and mission. Show us you’re not just another candidate but someone who genuinely connects with our spirit of fun, adventure, and impact.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. We love proactive team members, so be ready to share how you'd go the extra mile for our guests.
✨Tip Number 3
Be yourself during the interview! We want to see your friendly, welcoming approach shine through. Remember, it’s all about making connections, so let your personality reflect our FAIR values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community at The Wave. Let’s make waves together!
We think you need these skills to ace Customer Service Team Member in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how it aligns with our FAIR values.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Team Member. Highlight any relevant experience or skills that demonstrate your ability to deliver outstanding service and handle customer queries effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for The Wave.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Wave!
How to prepare for a job interview at The Wave Group
✨Know Your Values
Before the interview, take some time to familiarise yourself with The Wave's FAIR values. Think about how your own experiences and attitudes align with these values. Be ready to share examples of how you've demonstrated fun, adaptability, impact, and respect in previous roles.
✨Master the Customer Journey
Understanding the full customer journey is key for a Customer Service Team Member. Research the different services offered at The Wave, from surf sessions to food options. Prepare to discuss how you would enhance a guest's experience at each stage, showing that you’re proactive and knowledgeable.
✨Practice Your Communication Skills
Strong communication is essential in this role. Practice answering common customer queries and handling complaints calmly and effectively. You might even want to role-play with a friend to get comfortable with different scenarios, ensuring you can maintain a friendly and welcoming approach under pressure.
✨Show Your Enthusiasm
During the interview, let your passion for helping people shine through. Share why you’re excited about working at The Wave and how you can contribute to creating a positive environment for guests. A genuine enthusiasm for the role will make you stand out as a candidate who truly aligns with the company’s mission.