At a Glance
- Tasks: Create unforgettable outdoor experiences for guests while maintaining high standards of service and cleanliness.
- Company: The Wave, a vibrant place connecting people with nature.
- Benefits: 30 days paid holiday, free surf sessions, and exclusive discounts.
- Other info: Embrace the outdoors and enjoy a supportive, inclusive work culture.
- Why this job: Join a fun, adventurous team making a positive impact on guests and the environment.
- Qualifications: Customer service experience is a plus, but enthusiasm and a positive attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.
Our Values
- Fun – We take fun seriously! We put smiles on faces.
- Adventurous – We’re game changers, adaptable and explore with optimism.
- Impact – We’re here to create a healthier connection between people and planet.
- Respect – We care for each other, our customers and our community.
About the Role
As a Camp Team Member, you’ll be at the heart of our overnight guest experience – creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors. From check-in to check-out, housekeeping to host moments, you’ll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature.
Key Responsibilities
- Delivering consistently high standards of customer service for all camp guests.
- Managing guest arrivals and departures, including check-ins and check-outs using booking systems.
- Supporting guest luggage delivery and assisting with on-site orientation.
- Confidently delivering engaging welcome talks to set guests up for their stay.
- Developing a strong knowledge of The Wave site, sessions, wave settings and experiences.
- Proactively promoting surf sessions, experiences and repeat bookings.
- Carrying out regular tent visits to check in with guests and resolve issues early.
- Completing basic tent upkeep and reporting maintenance issues to managers.
- Preparing and restocking tent consumables (e.g. logs, toiletries, consumables).
- Monitoring inventory levels within tents and storage areas.
- Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage.
Housekeeping Responsibilities
- Carrying out changeover cleans of safari tent accommodation.
- Maintaining high standards of cleanliness and presentation.
- Preparing cleaning carts and restocking consumables.
- Organising and preparing linen.
- Completing stock takes of linen, cleaning supplies and consumables.
- Using internal systems and apps to log completed tasks and changeovers.
- Consistently meeting departmental KPIs and quality standards.
Standards & Health and Safety
- Working to The Wave standards and SOPs at all times.
- Demonstrating exceptional attention to detail and pride in presentation.
- Following all COSHH guidance and keeping training up to date.
- Complying with legal and company health & safety requirements and risk assessments.
- Proactively reporting any concerns related to maintenance, safety or operations.
About You
You love working outdoors, enjoy being hands-on and take real pride in creating spaces where people feel comfortable, welcome and cared for.
We’re Looking For:
- A proactive, positive spirit that aligns naturally with our FAIR values.
- A friendly, welcoming approach that builds excitement for guests’ stays.
- Strong attention to detail, particularly around cleanliness, safety and standards.
- The ability to work under pressure with a practical, can-do attitude.
- Confidence to use your initiative and solve problems proactively.
- Respect for people, equipment and The Wave house rules.
- Comfort working in all weather conditions and embracing the great outdoors.
- You don’t need to be a surfer – but you should be excited about what we do.
Qualifications
- Previous hospitality, housekeeping or customer service experience (desirable but not essential).
- Willingness to learn systems, processes and safety procedures.
- A flexible approach to working patterns.
What We Offer
- 30 days paid holiday (inclusive of bank holidays).
- Free access to staff surf sessions.
- Multiple discounts across our surf and other offerings.
Our Commitment to Inclusion
We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.
Camp Team Member in Bristol employer: The Wave Group
At The Wave, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Camp Team Member, you'll enjoy 30 days of paid holiday, free access to staff surf sessions, and numerous discounts across our offerings, all while working in a stunning outdoor environment that encourages personal growth and teamwork. Join us in creating memorable experiences for our guests while embracing the spirit of adventure and connection with nature.
StudySmarter Expert Advice🤫
We think this is how you could land Camp Team Member in Bristol
✨Tip Number 1
Get to know The Wave inside out! Familiarise yourself with the site, sessions, and experiences so you can chat confidently with guests. This will not only impress them but also show that you're genuinely excited about what we do.
✨Tip Number 2
Practice your welcome talks! A warm, engaging introduction can set the tone for a fantastic stay. Think about how you can make guests feel at home right from the start – it’s all about those first impressions!
✨Tip Number 3
Show off your proactive spirit! If you see something that needs doing, jump in and tackle it. Whether it’s helping with luggage or tidying up, being hands-on will demonstrate your commitment to creating a welcoming environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re keen on joining our team and embracing the adventure that comes with working at The Wave.
We think you need these skills to ace Camp Team Member in Bristol
Some tips for your application 🫡
Show Your Passion for the Outdoors:When you're writing your application, let us know how much you love being outdoors! Share any experiences you've had that connect you to nature and how they align with our mission at The Wave.
Highlight Your Customer Service Skills:We want to see your friendly and welcoming approach shine through in your application. Talk about any previous roles where you’ve provided great customer service and how you made guests feel special.
Be Detail-Oriented:Attention to detail is key for us! Make sure to mention any experiences where you’ve maintained high standards, whether in cleanliness or presentation, as this is super important for the Camp Team Member role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Wave Group
✨Know The Wave Inside Out
Before your interview, take some time to research The Wave and its values. Familiarise yourself with their mission of creating a healthier connection between people and the planet. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Camp Team Member, you'll be at the forefront of guest experiences. Prepare examples from your past where you've delivered exceptional customer service or resolved issues proactively. Highlighting your friendly and welcoming approach will resonate well with their focus on fun and respect.
✨Embrace the Outdoors
Since the role involves working outdoors, express your enthusiasm for nature and outdoor activities during the interview. Share any relevant experiences that demonstrate your comfort in various weather conditions and your ability to create inviting spaces for guests.
✨Be Ready to Discuss Teamwork
Collaboration is key at The Wave. Think of examples where you've worked effectively in a team, especially in high-pressure situations. Emphasising your proactive spirit and can-do attitude will show that you can contribute positively to their adventurous and innovative environment.
