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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences and drive commercial success.
- Company: Waterside Hotel & Leisure Club, a respected leader in hospitality.
- Benefits: Competitive salary, supportive environment, and opportunities for career growth.
- Why this job: Shape the future of hospitality while making a real impact on guest satisfaction.
- Qualifications: Experience in hotel or leisure management with strong leadership skills.
- Other info: Join a dynamic team committed to excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Waterside Hotel & Leisure Club is seeking an exceptional General Manager to lead our hotel and leisure operations, drive commercial performance and deliver outstanding experiences for our guests and members. This is a pivotal senior leadership role for an experienced or upcoming, people-focused manager who can inspire teams, champion our values and ensure operational excellence across all areas of the business.
The Role
As General Manager, you will take full responsibility for the day-to-day operation and strategic leadership of the hotel and leisure club, ensuring the highest standards of service, safety and profitability. You will:
- Lead, motivate and develop high-performing teams
- Drive commercial success and continuous improvement
- Ensure exceptional customer experiences
- Maintain compliance with all health & safety and statutory requirements
- Act as an ambassador for Waterside's values and brand
Leadership & Culture
- Inspire and support teams to exceed performance expectations
- Champion a customer-first culture and service excellence
- Embed Waterside's values: Clean, Friendly & Well-Maintained
Operations & Safety
- Oversee daily business operations and facilities management
- Ensure full compliance with HSG179 and all health & safety legislation
- Maintain safe, secure and well-presented premises
Customer Experience
- Drive outstanding guest satisfaction and Net Promoter Scores
- Proactively enhance customer journeys and service delivery
- Handle feedback professionally and prevent complaints wherever possible
Financial & Commercial Performance
- Manage budgets, rotas and departmental costs
- Monitor forecasts and identify cost-saving opportunities
- Maintain strong financial awareness
People & HR Management
- Recruit, train and develop your leadership and operational teams
- Conduct performance reviews, 1-2-1s and development planning
- Ensure fair, professional handling of employee relations issues
Contract & Asset Management
- Manage third-party contractors and service agreements
- Oversee maintenance schedules and property improvement projects
- Ensure value for money and compliance from all suppliers
We’re looking for a confident, proactive and inspirational leader with:
- Proven experience in hotel, leisure or hospitality management
- Strong commercial and operational expertise
- Excellent people management and communication skills
- Ability to lead under pressure and adapt to change
- Commitment to delivering exceptional customer service
- A proactive, solutions-focused mindset
You will demonstrate:
- Integrity and professionalism
- Strategic thinking and decision-making capability
- High levels of organisation and self-management
- A passion for continuous improvement
Benefits & Opportunities
- A senior leadership role within a respected hotel and leisure club
- Opportunity to shape and drive business performance
- Supportive leadership environment
- Competitive salary and benefits package
- A chance to create "Raving Fans" of Waterside Hotel & Leisure Club
General Manager - Didsbury, Manchester employer: The Waterside Hotel & Leisure Club
Contact Detail:
The Waterside Hotel & Leisure Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Didsbury, Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hotel and leisure industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Waterside Hotel & Leisure Club thoroughly. Understand their values and what makes them tick. This way, you can tailor your answers to show how you embody their culture and can drive their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved customer experiences in past roles. This will demonstrate that you’re not just a manager, but a true leader who can inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Waterside family. Let’s make those 'Raving Fans' together!
We think you need these skills to ace General Manager - Didsbury, Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our guests and members.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your relevant experience in hotel or leisure management, and don’t forget to showcase your people management skills. We love seeing how you’ve inspired teams in the past!
Be Specific with Achievements: Use specific examples to demonstrate your commercial success and operational excellence. Whether it’s improving guest satisfaction scores or managing budgets effectively, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Waterside Hotel & Leisure Club. Don’t miss out!
How to prepare for a job interview at The Waterside Hotel & Leisure Club
✨Know the Company Inside Out
Before your interview, make sure you research Waterside Hotel & Leisure Club thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've motivated teams and driven performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your people-focused approach.
✨Demonstrate Financial Acumen
Since managing budgets and financial performance is key for this role, brush up on your financial knowledge. Be ready to discuss how you've successfully managed costs or improved profitability in past positions. This will reassure the interviewers that you can handle the commercial aspects of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of examples where you've turned a negative situation into a positive outcome. This will showcase your commitment to exceptional customer service and your proactive mindset.