At a Glance
- Tasks: Lead a dynamic team in delivering exceptional guest experiences at our award-winning pub.
- Company: Join a multi-award-winning pub group known for its warmth and customer focus.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at any of our inns.
- Other info: Be part of a supportive culture that values growth and development.
- Why this job: Make a real impact in hospitality while exploring beautiful locations in the Lake District.
- Qualifications: Passion for food and hospitality with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
You'll be part of a multi‐award‐winning pub group located in the North of England and Wales. Our core values are respect, customer focus, warmth and honesty, all aimed at making people happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‐Inn development program.
- Take the time you need to rest and recharge – Paid Breaks are on us.
- Enjoy 50% off food at any of our inns.
- Relax with a stay at any of our inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‐day bookings.
- It's not just for you – your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there with our Employee Assistance Programme.
- Tronc (tips to us and you).
- Contribute to a company that gives back through our Give‐inn back scheme.
- Join an award‐winning team recognised as the Best Pub Employer at the Publican Awards.
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area's natural beauty, while also providing easy access to local shops, restaurants and attractions.
You'll Fit Right Inn
As General Manager, you'll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast‐paced environment, you'll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business.
You'll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values. In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You'll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you'll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you'll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on‐site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‐pressure situations.
Qualifications
If you're passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you'll fit right inn.
General Manager - Live In in Ambleside employer: The Waterhead Inn
Join our multi-award-winning pub group as a General Manager at The Waterhead Inn, where our core values of respect, customer focus, warmth, and honesty create a vibrant work culture. Enjoy exceptional benefits like paid breaks, generous discounts, and opportunities for personal growth through our Lead-Inn development programme, all while working in the stunning Lake District, perfect for outdoor enthusiasts. Be part of a team recognised as the Best Pub Employer, where your leadership will inspire a supportive environment that prioritises both guest satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Live In in Ambleside
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at the pub group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in person if you can! Visit the pub and introduce yourself to the team. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and guest experience. We want you to shine, so think about how you can demonstrate your passion for food and hospitality!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our award-winning team.
We think you need these skills to ace General Manager - Live In in Ambleside
Some tips for your application 🫡
Show Your Passion:Let your love for food and hospitality shine through in your application. We want to see how your enthusiasm aligns with our core values of respect, customer focus, warmth, and honesty.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the General Manager role. Focus on your leadership skills and any achievements in previous positions that demonstrate your ability to create exceptional guest experiences.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've led teams and managed busy environments while keeping guest satisfaction at the forefront.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Waterhead Inn
✨Know the Company Values
Before your interview, take some time to really understand the core values of the pub group. They emphasise respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed teams in previous roles. Highlight any experience you have in training staff or managing high-pressure situations.
✨Understand Financial Management
Since the role involves planning, budgeting, and cost control, brush up on your knowledge of P&L accounts and labour planning. Be prepared to discuss how you've successfully managed budgets in the past and how you would approach financial challenges in this role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of a few challenging situations you've encountered in hospitality and how you resolved them, focusing on maintaining exceptional guest experiences.
