At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant pub environment.
- Company: Join the award-winning Inn Collection Group, known for its outstanding hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and accommodation.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in hospitality while exploring beautiful locations in the Lake District.
- Qualifications: Experience in food and hospitality, with strong leadership and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to the local shops, restaurants, and attractions.
You’ll Fit Right Inn
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn…
General Manager in Ambleside employer: The Waterhead Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With a commitment to employee growth through the Lead-Inn development programme and generous benefits like paid breaks, discounted stays, and a supportive environment, you will thrive as a General Manager in the stunning Lake District. Join our award-winning team and enjoy the unique advantage of working in a prime location that combines outdoor adventure with a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Ambleside
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your passion for food and hospitality shine through. Share stories of your experiences and how you’ve made guests happy in the past.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At ICG, they value respect, warmth, and customer focus, so think about how you can demonstrate these qualities in your answers and examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ICG family and contributing to their mission of Making People Happy.
We think you need these skills to ace General Manager in Ambleside
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through. We want to see how you embody our core values of warmth and customer focus, so share your experiences that highlight these traits!
Tailor Your Application:Make sure to customise your application to reflect the specific role of General Manager. Highlight your leadership skills and experience in managing teams, as well as your ability to juggle multiple priorities in a fast-paced environment.
Be Authentic:We appreciate honesty and authenticity, so don’t be afraid to show your personality in your application. Share your unique story and what makes you the perfect fit for our team at The Inn Collection Group.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Waterhead Inn
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and what makes their pubs special. Familiarise yourself with their core values of respect, warmth, and customer focus. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a General Manager, you’ll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you’ve successfully managed a team, handled pressure, or improved guest satisfaction. Be ready to discuss how you can foster a supportive environment.
✨Be Ready for Scenario Questions
Expect questions that put you in high-pressure situations, like handling a difficult guest or managing multiple priorities. Think through how you would respond to these scenarios, showcasing your calm professionalism and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Consider asking about their approach to staff development or how they maintain high guest satisfaction.
