At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, 50% off food, and discounted stays at our Inns.
- Other info: Colleague accommodation available and opportunities for personal growth.
- Why this job: Be the friendly face that makes every guest's visit special while exploring beautiful locations.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to the local shops, restaurants, and attractions.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
This role comes with the added benefit of colleague accommodation.
Age-related pay rates apply for Under 21s.
Front of House Team Member in Ambleside employer: The Waterhead Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as paid breaks, discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their personal and professional growth. Located in the stunning Lake District, working here not only provides a rewarding career in hospitality but also the chance to explore breathtaking surroundings and enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Ambleside
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy!
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as a Front of House Team Member. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any tricky situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look smart and presentable. A polished appearance reflects your professionalism and shows that you care about the role. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer, like those sweet discounts and paid breaks. Let’s get you started on this exciting journey together!
We think you need these skills to ace Front of House Team Member in Ambleside
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific:Use specific examples to illustrate your skills and experiences. Instead of just saying you’re great at customer service, tell us about a time you went above and beyond for a guest. This helps us picture you in action and how you’d fit into our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the info you need about the role and our company. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at The Waterhead Inn
✨Know the Company Values
Before your interview, take some time to familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values through your past experiences in hospitality.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for working in a fast-paced environment and your love for customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house duties, such as handling guest complaints or managing busy periods. Prepare answers that highlight your problem-solving skills and ability to stay calm under pressure, as these are crucial in a pub setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or opportunities for development within the company. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
