At a Glance
- Tasks: Lead a sales team and deliver exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a prestigious luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that wows clients and makes every interaction memorable.
- Qualifications: Experience in supervising a team and a passion for excellent client service.
The predicted salary is between 30000 - 40000 € per year.
Do you have experience of leading / supervising a sales team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practice, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.
About you
- Experience of supervising a team
- Service orientated with a great understanding of what excellent client experience looks like
- Always looking for an opportunity to exceed expectations and provide a memorable experience
- Exceptional communication and interpersonal skills
- Eager to learn and build on your retail and product knowledge
- Always ready to go the extra mile
About us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands. Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States.
We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Supervisor employer: The Watches of Switzerland Group
Goldsmiths is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury retail sector. With a commitment to delivering outstanding client experiences, our Supervisors play a pivotal role in fostering strong relationships with clients while benefiting from comprehensive training, generous employee perks, and a supportive environment that values diversity and inclusion.
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space and let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and client experience. We recommend role-playing with a friend or even in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the brand during interviews! Research Goldsmiths and its products thoroughly, so you can speak knowledgeably about what makes them special. This will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at Goldsmiths.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading or supervising a sales team. We want to see how you've motivated your team and driven results, so share specific examples that showcase your leadership style.
Client Experience is Key:Since we pride ourselves on exceptional client experiences, emphasise your service-oriented mindset. Talk about times when you went the extra mile for a client and how it made a difference in their experience with you.
Be Authentic:Let your personality shine through in your application. We love candidates who are genuine and passionate about luxury retail, so don’t be afraid to express why you’re excited about this opportunity with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products Goldsmiths offers. Familiarise yourself with the luxury brands they carry and be ready to discuss specific items. This shows your passion for the role and helps you connect with the interviewers.
✨Demonstrate Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to exceed sales targets or improve client experiences. This will showcase your ability to supervise effectively in a retail environment.
✨Practice Exceptional Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to role-play common interview questions with a friend, focusing on how you would engage with clients and colleagues alike. This will help you feel more at ease during the actual interview.
✨Show Your Client-Centric Approach
Think of specific instances where you went above and beyond for a client. Be prepared to share these stories during your interview to illustrate your commitment to providing an exceptional client experience. This aligns perfectly with Goldsmiths' values and will set you apart from other candidates.
