At a Glance
- Tasks: Lead and inspire a high-performing retail team in a luxury watch boutique.
- Company: Join the prestigious Breitling brand under the Watches of Switzerland Group.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Be an ambassador for luxury watches and create memorable client experiences.
- Qualifications: Proven retail management experience and a passion for customer service.
The predicted salary is between 26100 - 31900 £ per year.
Do you have experience of motivating and developing a high performing retail team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients?
We are currently looking for an experienced Deputy Manager to join one of our Breitling Boutiques. Breitling is one of the best-known watch brands in the world that continues to forge its own path thanks to its rich watch collections dedicated to the full spectrum of airborne, land, seagoing – and underwater.
As an inspiring and passionate Deputy Manager, you will be an ambassador for Breitling and the Watches of Switzerland Group. Reporting to the Showroom Manager, you will ensure that processes and procedures are maintained and reviewed to ensure a streamlined, customer focused approach. Guiding, motivating and developing your team, you will be strategic and change orientated and drive this in a consistent manner.
About you
- A natural leader with a flair for guiding and developing a high performing team
- A proven track record in retail management
- Commercially aware with experience/understanding of clienteling, networking and events
- People, sales and customer focused delivering an excellent customer service to all
- An inspirational role model with a passion for our products
About us
A specialist of technical watches, Breitling has played a crucial role in the development of the wrist chronograph and is a leader in this complication. One of the world's only major watch brands to equip all its models with chronometer-certified movements, the ultimate token of precision, Breitling is also one of the rare companies to produce its own mechanical chronograph movements, entirely developed and manufactured in its own workshops. This family business is also one of the last remaining independent Swiss watch brands.
At the Watches of Switzerland Group, we have partnered with Breitling opening mono-brand boutiques across the UK, US, and now Europe. We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Deputy Manager in South Ockendon employer: The Watches of Switzerland Group
The Watches of Switzerland Group is an exceptional employer, offering a vibrant work culture in the heart of Cardiff that values luxury retail expertise and client relationships. Employees enjoy a range of benefits, including a generous discount scheme and holiday allowances, alongside opportunities for personal and professional growth within a prestigious brand known for its commitment to excellence.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in South Ockendon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Watches of Switzerland Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Watches of Switzerland Group!
We think you need these skills to ace Deputy Manager in South Ockendon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Watches of Switzerland Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Watches of Switzerland Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Watches of Switzerland Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Watches of Switzerland Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
