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- Tasks: Support retail teams to deliver exceptional client experiences and manage operational tasks.
- Company: Join a leading luxury watch retailer with a vibrant culture and strong values.
- Benefits: Enjoy generous discounts, wellbeing tools, and a birthday off!
- Other info: Work in a state-of-the-art office surrounded by nature with excellent career growth opportunities.
- Why this job: Be part of a dynamic team in a fast-paced retail environment and make a real impact.
- Qualifications: Strong communication skills, IT literacy, and a passion for retail.
The predicted salary is between 30000 - 40000 £ per year.
Temporary Maternity Cover
As the Retail Operations Coordinator, you will work closely with the Retail Operations Manager to act as a key guardian of retail workload, communication and task management, ensuring our Showrooms and Boutiques operate efficiently and effectively. You will enable retail teams to deliver a world‑class client experience and support the business in maximising profitable sales within a fast‑paced, ever‑evolving retail landscape. With a strong desire to inform and empower colleagues, you will collate, interpret and present information aligned with company objectives, while supporting the successful rollout of upcoming projects and initiatives. Your passion for clear, supportive communication will make you a trusted partner to our retail teams and an essential contributor to operational excellence.
About you
- Passionate about retail and ensuring that our end client is at the heart of everything we do
- Enjoy working cooperatively
- Strong communication skills
- IT literate
- Highly organised with a strong work ethic
- Excellent interpersonal and influencing skills
- Ability to be flexible, managing priorities and achieving deadlines
About us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Retail Operations Coordinator (13192) employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Coordinator (13192)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for retail aligns with our mission to deliver exceptional client experiences. We love candidates who get what we’re all about!
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or in front of the mirror. Being articulate and confident will help you stand out as a trusted partner for our retail teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining our team.
We think you need these skills to ace Retail Operations Coordinator (13192)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your communication and organisational abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to delivering a world-class client experience. Be genuine and let your personality come through.
Showcase Your IT Skills: Since being IT literate is key for this role, don’t forget to mention any relevant software or tools you’re familiar with. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know the Company Inside Out
Before your interview, take some time to research the Watches of Switzerland Group. Understand their values, mission, and the luxury brands they partner with. This will not only show your enthusiasm for the role but also help you align your answers with their objectives.
✨Showcase Your Communication Skills
As a Retail Operations Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively communicated with teams or clients. Highlight how your clear and supportive communication style has led to successful outcomes.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring along a portfolio that showcases your ability to manage multiple tasks and priorities. Discuss specific tools or methods you use to stay organised and how they have helped you meet deadlines in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and flexibility. Think about challenges you've faced in retail operations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.