At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in a luxury showroom.
- Company: Join Mappin & Webb, a prestigious brand on Regent Street.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Other info: Opportunity for career growth and development in a dynamic environment.
- Why this job: Be an inspirational leader and make a real impact in the luxury retail sector.
- Qualifications: Significant experience in senior retail management and a passion for client service.
The predicted salary is between 60000 - 80000 £ per year.
Job Description
We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Mappin & Webb Showroom on Regent Street.
The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships.
A true inspirational leader they will be able to build an excellent team who are passionate.
This role requires a collaborative leader, who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always, we care for our communities, we treat everyone with respect, we earn trust & confidence, we advocate for our industry, and we protect our planet and ensure they become a way of working for the whole team giving every client (internal and external) an excellent Client Experience.
Key Accountabilities
The Art of Hosting
- Elevate in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on client feedback and elevate the client experience.
- Coaching the team on the client journey and ensuring client experience expectations are being always delivered.
- Optimize hospitality to create unique and memorable experiences.
- Take action on performance and client feedback to improve the client journey.
Commercial Excellence
- Develop strong relationships with clients to drive client loyalty.
- Manage and motivate the team
- Drive client development activities among individual team members to nurture new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
Operational Excellence
- Ensure exceptional operational support to drive sales and service.
- Manage an efficient back of house and ensure consistency with established operational procedures.
- Identify and execute efficiencies and best practices.
- Ensure compliance with all Watches of Switzerland procedures.
People Excellence
- Hire and develop talent to ensure a world class team and create a best-in-class service.
- Partnering with your line managers to develop and execute development plans for each employee.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
About You
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Experience of demonstrating successful business growth
- Proven ability to build and maintain client relationships.
- Commercially focussed.
- Experience of working with a CRM system
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
- #J-18808-Ljbffr
Contact Details:
The Watches of Switzerland Group Recruitment Team
