At a Glance
- Tasks: Support and enhance IT operations through effective service management processes.
- Company: Join a diverse and inclusive team at Watches of Switzerland Group.
- Benefits: Enjoy flexible holiday options, 24/7 health support, and generous discounts.
- Other info: Great opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact on IT service delivery and operational efficiency.
- Qualifications: Experience with ITSM platforms and strong organisational skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business. You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves.
About You
- Experience working with enterprise IT Service Management platforms and workflow-driven operational processes
- Experience supporting, coordinating, or administering structured ITSM processes, particularly Change Management and/or Problem Management
- Experience working within structured operational governance and process controls
- Strong organisational and coordination skills
- Excellent written and verbal communication skills
- Experience producing and maintaining operational reporting and data quality
- Ability to manage workload and prioritise
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
IT Service Delivery Specialist in Leicester employer: The Watches of Switzerland Group
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, including a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and enhanced maternity pay, all designed to support your well-being and career development. Located in a vibrant environment, we celebrate diversity and inclusivity, ensuring that every team member feels valued and empowered to contribute meaningfully to our success.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Delivery Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITSM platforms and processes. Be ready to discuss your experience with Change and Problem Management, as well as how you've improved operational efficiency in past roles. Confidence is key!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed workloads and prioritised tasks effectively. This will demonstrate your ability to handle the demands of the role and keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Specialist role. Highlight your experience with ITSM platforms and structured processes like Change and Problem Management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service delivery and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention any relevant achievements.
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and free of errors. We appreciate well-structured content that reflects your ability to communicate effectively with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your ITSM Inside Out
Make sure you’re well-versed in the IT Service Management platforms mentioned in the job description. Brush up on your knowledge of Change and Problem Management processes, as these will likely be key discussion points during your interview.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare to demonstrate how you've effectively communicated with IT teams and stakeholders in the past. Think of specific examples where your communication made a difference.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Share examples of how you’ve coordinated multiple processes or projects simultaneously, especially in a structured operational governance environment.
✨Prepare for Operational Reporting Questions
Since producing and maintaining operational reporting is part of the role, brush up on your data quality management skills. Be prepared to talk about your experience with reporting tools and how you ensure accuracy and consistency in your reports.
