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- Tasks: Support clients through the claims process and provide exceptional customer service.
- Company: Join a leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Retail or customer service experience and a positive attitude.
- Other info: Work in a modern office surrounded by nature with great career growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you have retail or customer service skills and experience but looking for a Monday – Friday working pattern? Do you thrive in fast-paced environments? Do you enjoy building trust with Clients over the phone? We have an opportunity for an Insurance Claims Consultant to join the Hallmark team at our Head Office in Leicester. Being the voice of support and guidance for our clients and helping them with navigating the claims process you will be utilising your excellent interpersonal and client experience skills. With a positive “can do” attitude you will always ensure our clients have the best experience and solution to their claim. This is a full-time role working Monday-Friday at our Carlton Park office in Leicester.
About You
- A passion for delivering exceptional client experience
- Retail background
- Excellent planning and organisational skills
- A positive “can do attitude”
- Eager to learn and build on your knowledge
- A flexible team player who is always ready to go the extra mile
- Jewellery and watch experience advantageous but not essential
About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States? We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK and US including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e-commerce websites! Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi‑faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Claims Consultant in Leicester employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant in Leicester
✨Tip Number 1
Get to know the company! Research Hallmark and its values, especially their commitment to exceptional client experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be building trust with clients over the phone, try role-playing scenarios with friends or family. This will help you feel more confident and ready to impress during those crucial calls.
✨Tip Number 3
Show off your 'can do' attitude! During interviews, share examples of how you've gone the extra mile for customers in the past. This will demonstrate that you're a flexible team player who’s eager to learn and grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Watches of Switzerland Group family.
We think you need these skills to ace Claims Consultant in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your retail or customer service experience in your application. We want to see how you've built trust with clients and provided exceptional service, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so let your personality shine through while staying on point.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific role of Claims Consultant. Mention how your skills align with our values and the job description – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other amazing opportunities we have at Watches of Switzerland Group!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Consultant. Familiarise yourself with the claims process and think about how your retail or customer service experience can translate into this position. Being able to discuss specific scenarios where you've built trust with clients will really impress them.
✨Show Off Your People Skills
Since this role is all about client interaction, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've gone the extra mile for a customer or resolved a tricky situation. This will show that you have the right attitude and approach to deliver exceptional client experiences.
✨Be Ready for Fast-Paced Questions
Given that the environment is fast-paced, expect questions that assess how you handle pressure. Prepare to share instances where you've successfully managed multiple tasks or dealt with challenging situations. Highlighting your planning and organisational skills will also be key here.
✨Embrace the Company Culture
Research Watches of Switzerland Group and their commitment to diversity and exceptional client experience. During the interview, express your enthusiasm for being part of a team that values inclusivity and high standards. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.