At a Glance
- Tasks: Support colleagues with IT queries and resolve issues as the first point of contact.
- Company: Join a diverse team at Watches of Switzerland Group in Leicester.
- Benefits: Enjoy flexible holiday options, 24/7 health support, and generous discounts.
- Other info: Work independently in a dynamic role with opportunities for growth.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience with MS Office 365 and remote desktop tools is essential.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for handling day-to-day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to escalate other issues within the wider IT team or external support providers.
Requirements
- Experience of providing IT support using remote desktop tools.
- Excellent working knowledge of MS Office 365.
- Able to problem solve and think on your feet.
- Excellent communication and interpersonal skills.
About you
- In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related SAP production systems and user maintenance.
- Printers and printing troubleshooting experience.
- Windows 10/11 application support.
- Excellent troubleshooting and customer service skills.
- Excellent written and verbal communication skills.
- Experience of providing IT support using remote desktop.
- Ability to work independently in a rotational shift pattern.
- Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc.
Benefits
- Holiday Purchase Scheme.
- 24/7 Employee Assistance Programme.
- 24/7 Virtual GP service.
- Share Save Scheme.
- Enjoy your Birthday Off.
- Free Wellbeing Tools.
- Generous Discount Scheme.
- Enhanced Maternity Pay.
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
IT Service Desk Specialist employer: The Watches of Switzerland Group
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Leicester that fosters inclusivity and diversity. As an IT Service Desk Specialist, you will benefit from a comprehensive support system, generous employee perks including a Holiday Purchase Scheme and enhanced maternity pay, as well as opportunities for professional growth within a dynamic team dedicated to excellence in customer service.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with MS Office 365 or remote desktop tools, and be ready to share your thought process.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your problem-solving approach clearly. Remember, they want to see how you interact with colleagues and customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Specialist role. Highlight your experience with MS Office 365 and any remote desktop tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your problem-solving skills and customer service experience, and don’t forget to show a bit of your personality!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your enthusiasm for the role come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and remote desktop tools. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the software, but that you can leverage it effectively to solve problems.
✨Show Off Your Troubleshooting Skills
Prepare some examples of how you've tackled IT issues in the past. Think about a time when you had to think on your feet or resolve a tricky problem. Being able to articulate your thought process will demonstrate your problem-solving abilities and reassure the interviewer that you can handle day-to-day enquiries.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague with an IT issue, so being clear and concise is key. Good communication can set you apart from other candidates.
✨Familiarise Yourself with Incident Management Tools
If you have experience with ITSM suites like ServiceNow or Zendesk, be prepared to discuss how you've used them. If you're not familiar with these tools, do a bit of research beforehand. Showing that you understand incident management processes will highlight your readiness for the role.
