At a Glance
- Tasks: Welcome customers, assist with purchases, and ensure a friendly store atmosphere.
- Company: Goldsmiths, a leading retailer in watches and jewellery.
- Benefits: Generous discounts, holiday purchase scheme, and enhanced maternity pay.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Join a dynamic team during the festive season and make customers feel special.
- Qualifications: Previous customer service experience and a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
Part Time (22.5hrs per week), Friday - Sunday.
Do you have previous customer facing experience in either hospitality, promotions, retail, or catering? Are you a naturally enthusiastic and positive person with great people skills? Are you comfortable operating in a busy and fast-paced customer-facing environment? Do you have a keen eye for detail?
Christmas is a very busy time in the retail world. Here at Goldsmiths, whilst our watch and jewellery specialists are busy sharing their knowledge and expertise, we are looking for Hosts to provide a friendly and welcoming first impression to customers as they enter the store. Whether it's meeting and greeting customers, booking of appointments, wrapping, and boxing purchases or assisting with customer collections you will be providing assistance to the in-store Sales Team as and when required and ensure that the store is orderly and clean during this peak trading period.
About You
- Meeting and greeting customers in a positive and friendly way
- Making customers feel welcome on entering and browsing the store
- Offering and serving refreshments
- Establishing customer needs and managing any potential waiting times
- Assisting the Sales Team in order to streamline the sales processes – for example, wrapping or boxing purchases or processing the sale
- Assisting or completing the process of customer collection orders (click and collect purchases)
- Assisting in the maintaining of excellent in-store standards
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host in Dalton employer: The Watches of Switzerland Group
At Goldsmiths, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values enthusiasm and customer service excellence. Our part-time Client Experience Hosts enjoy flexible hours, generous benefits including a Holiday Purchase Scheme and enhanced maternity pay, as well as opportunities for personal growth in a supportive environment. Join us during the festive season and be part of a team that celebrates diversity and prioritises employee wellbeing.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Host in Dalton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Watches of Switzerland Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Watches of Switzerland Group and let us see your personality shine through!
We think you need these skills to ace Client Experience Host in Dalton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Watches of Switzerland Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Watches of Switzerland Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Watches of Switzerland Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Watches of Switzerland Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Watches of Switzerland Group will surely appreciate.
