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- Tasks: Engage clients and support the sales team for a luxury shopping experience.
- Company: Goldsmiths is a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy perks like a holiday purchase scheme, virtual GP service, and generous discounts.
- Why this job: Join a dynamic team in a prestigious brand, creating memorable experiences for clients.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Diversity and inclusion are celebrated; applications are reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Due to the launch of our stunning luxurious new store concept, we have a brand-new position in our Showroom for a Customer Experience Host. You will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks; including spending a lot of time on the shop floor and carrying out many administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands. Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host - Rolex (12521) employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host - Rolex (12521)
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially brands like Rolex. Understanding their values and customer expectations will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you to demonstrate your ability to create exceptional experiences when interacting with clients.
✨Tip Number 3
Network with professionals in the luxury retail industry. Attend events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Goldsmiths.
✨Tip Number 4
Showcase your organisational skills by preparing a personal portfolio of your past experiences in hospitality or retail. Highlight specific examples where you went above and beyond for clients, as this aligns with the role's expectations.
We think you need these skills to ace Client Experience Host - Rolex (12521)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous experience in luxury retail or hospitality. Provide specific examples of how you've delivered exceptional customer service and built rapport with clients, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for luxury retail and your understanding of the brand. Mention why you want to work for Goldsmiths and how you can contribute to enhancing the client experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential in a luxury retail environment.
How to prepare for a job interview at The Watches of Switzerland Group
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Think of examples from your past experiences where you successfully built rapport and provided outstanding service.
✨Understand the Brand
Familiarise yourself with Rolex and Goldsmiths' history, values, and product offerings. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in the role and the luxury retail sector.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you went above and beyond for a client or resolved a difficult issue, highlighting your organisational skills and teamwork.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for working in luxury retail and how it aligns with your career goals. Share what excites you about providing exceptional customer experiences and how you can contribute to creating memorable moments for clients.
