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For Companies At a Glance
- Tasks: Engage with clients to create a luxury experience and handle various tasks on the shop floor.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence in luxury retail.
- Benefits: Enjoy perks like a Holiday Purchase Scheme, 24/7 GP service, and generous discounts.
- Why this job: Be part of a high-performing team that values exceptional client experiences and inclusivity.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Your application will be reviewed anonymously, focusing on your skills and experience.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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Client Experience Host employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Mappin & Webb's history and product range. Understanding the brand's heritage and craftsmanship will help you engage more confidently with clients and demonstrate your passion for luxury retail.
✨Tip Number 2
Practice your communication skills by role-playing different client scenarios with friends or family. This will help you become more comfortable in building rapport and addressing client needs effectively.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or join relevant online groups to connect with others who can provide insights and potentially refer you to opportunities at Mappin & Webb.
✨Tip Number 4
Showcase your customer service experience during interviews by sharing specific examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to create exceptional experiences.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional communication and interpersonal skills, as well as any relevant experience in hospitality or luxury retail. Use specific examples to demonstrate how you've built rapport with clients in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of what an exceptional customer experience looks like. Mention how you can contribute to Mappin & Webb's reputation for excellence.
Showcase Team Experience: Emphasise your experience working within high-performing teams. Provide examples of how you've collaborated with colleagues to enhance client experiences or improve service delivery.
Highlight Organisational Skills: In your application, mention your excellent organisational skills. Discuss how these skills have helped you manage multiple tasks effectively, especially in a fast-paced retail environment.
How to prepare for a job interview at The Watches of Switzerland Group
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Consider sharing examples from previous roles where you successfully built rapport or resolved client issues.
✨Understand the Brand's Heritage
Mappin & Webb has a rich history and reputation for excellence. Familiarise yourself with their story, values, and product offerings. This knowledge will not only impress your interviewers but also help you convey confidence in representing the brand.
✨Emphasise Your Customer Experience Knowledge
Be ready to discuss what an exceptional customer experience looks like to you. Think of specific instances where you went above and beyond for a client, especially in luxury retail or hospitality settings, and be prepared to share these stories.
✨Demonstrate Teamwork and Organisational Skills
Highlight your experience working within high-performing teams and your organisational abilities. Discuss how you manage multiple tasks, especially in a busy retail environment, and how you contribute to a positive team dynamic.
