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For Companies At a Glance
- Tasks: Be the friendly face of luxury retail, ensuring clients have an unforgettable experience.
- Company: Join Watches of Switzerland, a leading luxury watch retailer with a rich history since 1924.
- Benefits: Enjoy perks like a holiday purchase scheme, virtual GP service, and generous discounts.
- Why this job: Grow your career in a vibrant team that values exceptional client experiences and inclusivity.
- Qualifications: Bring a positive attitude, great communication skills, and a passion for luxury watches.
- Other info: Flexible hours available; perfect for students looking to gain retail experience.
The predicted salary is between 24000 - 36000 £ per year.
Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail, you will play a vital role in ensuring our clients always receive an exceptional and memorable experience. Focusing on ensuring all client experience stations are well stocked and maintained, you will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
About you
- A positive, “can-do” attitude
- Organised with a keen eye for detail
- A passion for delivering exceptional client experience
- Experience of making and serving beverages
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- Strong business acumen and an interest in fine watches
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (24hrs) (12253) employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (24hrs) (12253)
✨Tip Number 1
Familiarise yourself with the luxury watch market and the specific brands we represent. Understanding the unique selling points of brands like Rolex and OMEGA will help you engage confidently with clients and demonstrate your passion for the products.
✨Tip Number 2
Practice your communication skills by engaging in conversations about luxury items, even outside of a retail environment. This will help you develop a natural flair for striking up conversations with clients, which is essential for a Client Experience Host.
✨Tip Number 3
Showcase your organisational skills by volunteering for roles that require attention to detail and multitasking. Whether it's in a previous job or through community service, having examples of how you've maintained high standards in a busy environment will impress us.
✨Tip Number 4
Demonstrate your eagerness to learn by researching the latest trends in luxury retail and client experience. Being knowledgeable about current industry practices will show us that you're committed to growing within the role and enhancing the client experience.
We think you need these skills to ace Client Experience Host (24hrs) (12253)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in luxury retail. Emphasise any roles where you provided exceptional client experiences or worked in a team environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding client experiences. Mention specific examples of how you've gone the extra mile in previous roles and how you can contribute to the Watches of Switzerland Group.
Showcase Communication Skills: Since the role requires great communication skills, consider including examples of how you've successfully engaged with clients or resolved issues in past positions. This will demonstrate your ability to connect with customers effectively.
Highlight Flexibility and Teamwork: Mention your flexibility and willingness to learn in your application. Provide examples of how you've worked as part of a team and adapted to changing situations, which is crucial for a Client Experience Host.
How to prepare for a job interview at The Watches of Switzerland Group
✨Show Your Passion for Client Experience
Make sure to express your enthusiasm for delivering exceptional client experiences. Share examples from your past where you went above and beyond to meet a client's needs, as this aligns perfectly with the role of a Client Experience Host.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage tasks efficiently, especially in a busy retail environment, and provide specific examples of how you've maintained order and stocked supplies in previous roles.
✨Communicate Effectively
As a great communicator, you should be ready to engage in conversation. Practice discussing your favourite luxury watches or brands, as this will showcase your knowledge and passion, making you a more appealing candidate.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and your willingness to adapt to different situations. Share instances where you collaborated with colleagues to enhance the client experience, demonstrating that you're a flexible team player.
