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For Companies At a Glance
- Tasks: Engage with clients to create a luxurious and memorable shopping experience.
- Company: Join Mappin & Webb, a prestigious luxury retail brand with a rich history.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and wellbeing tools.
- Why this job: Be part of a team that values exceptional client experiences and craftsmanship.
- Qualifications: Strong communication skills and experience in hospitality or luxury retail.
- Other info: Opportunities for career growth in a dynamic and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\\\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\\\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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Client Experience Host employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mappin & Webb's history, values, and products. This way, when you walk into that interview, you can confidently chat about what makes them special and how you can contribute to their luxury experience.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to simulate client interactions. This will help you feel more comfortable and showcase your exceptional communication skills during the interview.
✨Tip Number 3
Show off your passion for luxury retail! Share stories from your past experiences in hospitality or retail where you went above and beyond for clients. This will demonstrate your ability to build lasting relationships and provide an exceptional customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mappin & Webb family. Let’s make that dream job happen!
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury retail and client experiences.
Tailor Your Application: Make sure to customise your application for the Client Experience Host role. Highlight your relevant experience in hospitality or luxury retail, and explain how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Specific About Your Skills: We love details! When discussing your communication and interpersonal skills, provide specific examples of how you've built relationships with clients in the past. This helps us understand how you can contribute to our exceptional client experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at The Watches of Switzerland Group
✨Know the Brand Inside Out
Before your interview, make sure you research Mappin & Webb thoroughly. Understand their history, values, and what sets them apart in luxury retail. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Practise articulating these stories clearly and confidently, as this will highlight your interpersonal skills during the interview.
✨Demonstrate Your Client-Centric Approach
Think about how you can go above and beyond for clients. Be ready to discuss specific instances where you've created memorable experiences for customers. This will illustrate your understanding of what an exceptional customer experience looks like and how you can contribute to Mappin & Webb's reputation.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about how they measure client satisfaction or what qualities they value most in a Client Experience Host. This shows your enthusiasm and helps you assess if the company is the right fit for you.
