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- Tasks: Deliver exceptional client experiences through live chat, calls, and emails.
- Company: Join a leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible shifts, generous discounts, and a supportive work environment.
- Why this job: Be the voice of our brand and make every client interaction memorable.
- Qualifications: Strong communication skills and a passion for client service are essential.
- Other info: Work in a modern office surrounded by nature with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing great client experience? Do you have strong communication and interpersonal skills? Are you highly organised and detail orientated? As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.
In this dynamic role, you'll manage live chat, inbound calls, and emails—providing timely, professional support to clients with queries, concerns, or purchase intentions. You'll thrive in a fast-paced environment, confidently guiding clients through their journey with us. Strong written and verbal communication skills are essential, as much of your day will involve direct client interaction. You'll be a clear and articulate communicator, with excellent spelling and grammar. With multiple queries often handled simultaneously, you'll need to be highly organised, detail-oriented, and quick to identify and resolve issues. You will need to be flexible to work variable shifts, which currently include an early shift from 8:30am to 5:00pm and a late shift from 9:30am to 6:30pm.
About You
- Previous Client Services experience in a retail contact centre is highly desirable.
- Strong communication and interpersonal skills, with the ability to build rapport.
- Confident using digital tools and comfortable navigating technology.
- Maintains a positive, professional, and client-focused attitude.
- Excellent planning and organisational abilities.
- Capable of performing effectively under pressure.
About us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience.
This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees, surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Executive employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive
✨Tip Number 1
Get to know the company inside out! Research Watches of Switzerland Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for providing an exceptional client experience.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and calls, try role-playing with a friend or family member. This will help you feel more confident and articulate when you're engaging with clients during the interview process.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed multiple tasks or resolved issues in previous roles. This will demonstrate your ability to thrive under pressure and keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to that outstanding client experience we pride ourselves on.
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written communication is key for the Client Executive role, make sure your application reflects this. Use clear and articulate language, and double-check your spelling and grammar. We want to see how you can engage with clients through your writing!
Tailor Your Application: Take a moment to customise your application for us. Highlight your previous client services experience and how it relates to the role. We love seeing candidates who understand our business and can connect their skills to what we do at StudySmarter.
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills. You might want to mention any tools or methods you use to stay on top of tasks. We appreciate candidates who can juggle multiple queries while keeping everything in check!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Client Experience
Before the interview, brush up on your understanding of what makes a great client experience. Think about specific examples from your past roles where you’ve gone above and beyond for clients. This will show your passion and commitment to delivering exceptional service.
✨Master the Communication Game
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you convey information and build rapport. Remember, it’s all about making that connection!
✨Organise Your Thoughts
Given the fast-paced nature of the job, being organised is crucial. Prepare a list of your relevant experiences and skills that align with the job description. This will help you stay focused during the interview and ensure you highlight your best attributes.
✨Be Ready for the Tech Talk
Familiarise yourself with the digital tools commonly used in client services. Be prepared to discuss your comfort level with technology and any specific platforms you’ve used in the past. Showing that you can navigate tech easily will give you an edge!
