At a Glance
- Tasks: Lead a team to deliver exceptional client experiences in luxury retail.
- Company: Join the UK's leading luxury watch specialist with a rich history.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and wellbeing tools.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a passionate team that wows clients every day.
- Qualifications: Experience in supervising teams and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have excellent organisational skills? Do you have experience leading/supervising a team? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Client Experience Supervisors are passionate about what they do! A role model and team player, supporting the Hosts to deliver the world class experience our Rolex clients are accustomed to. Focusing on ensuring all stations are well stocked and maintained, you will assist the Client Experience Manager and liaise with Sales Consultants in the delivery of an exceptional client experience.
About you
- A positive, “can-do” attitude
- Experience of supervising colleagues
- Organised with a keen eye for detail
- A passion for delivering exceptional client experience
- Experience of making and serving beverages
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on‑hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Supervisor in City of Westminster employer: The Watches of Switzerland Group
At Watches of Switzerland Group, we pride ourselves on being a leading luxury watch specialist, offering an exceptional work environment that fosters growth and inclusivity. Our Client Experience Supervisors play a vital role in delivering world-class service, supported by comprehensive training and a culture that values teamwork and excellence. With benefits like a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discounts, we ensure our employees feel valued and empowered to thrive in their careers.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Supervisor in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Watches of Switzerland Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Watches of Switzerland Group!
We think you need these skills to ace Client Experience Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Watches of Switzerland Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Watches of Switzerland Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Watches of Switzerland Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Watches of Switzerland Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
