At a Glance
- Tasks: Lead and inspire multiple showrooms, driving performance and delivering exceptional client experiences.
- Company: Join a leading luxury watch specialist with a strong presence in the UK and US.
- Benefits: Enjoy generous discounts, wellbeing tools, and a supportive work environment.
- Other info: Dynamic workplace with a focus on diversity and inclusion.
- Why this job: Make a real impact in retail while developing future talent and building strong client relationships.
- Qualifications: Proven retail leadership experience and excellent commercial awareness required.
The predicted salary is between 60000 - 80000 £ per year.
Are you a retail leader ready for an exciting new opportunity? Do you have strong commercial acumen? Do you have experience of coaching and developing leaders? Are you passionate about delivering an excellent client experience? We have an exciting opportunity for an experienced retail leader to join us as City Director to lead our showroom portfolio in Bluewater Shopping Centre.
In this role, you will own the performance of multiple high-value showrooms, driving commercial success and delivering exceptional client experiences through your teams. You will lead, coach, and inspire your managers to achieve key KPIs, including profitability, client experience, and operational excellence, while embedding our purpose and values across your city. Using your strong commercial and market awareness, you will drive client acquisition, maximise local opportunities, and identify actions to deliver sustainable growth. As a visible leader, you will role model high performance, build strong client relationships, and develop future talent across your teams.
About You
- Previous experience as a retail leader at a senior level
- Excellent commercial awareness
- Proven ability to manage budgets
- Natural problem solver
- Experience building high-value client relationships
- Strategic thinking with proven ability to lead group projects
About us
We are a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We are the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites. Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini‑market, team lounges, a multi‑faith room and a parent room.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Contact Details:
The Watches of Switzerland Group Recruitment Team
