At a Glance
- Tasks: Support colleagues with IT queries and resolve issues as the first point of contact.
- Company: Join a diverse team at Watches of Switzerland Group in Leicester.
- Benefits: Enjoy flexible holiday options, 24/7 health support, and generous discounts.
- Other info: Work independently in a dynamic role with opportunities for growth.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience with MS Office 365 and strong problem-solving skills required.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for handling day-to-day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to escalate other issues within the wider IT team or external support providers.
Requirements
- Experience of providing IT support using remote desktop tools.
- Excellent working knowledge of MS Office 365.
- Able to problem solve and think on your feet.
- Excellent communication and interpersonal skills.
About you
- In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related SAP production systems and user maintenance.
- Printers and printing troubleshooting experience.
- Windows 10/11 application support.
- Excellent troubleshooting and customer service skills.
- Excellent written and verbal communication skills.
- Experience of providing IT support using remote desktop.
- Ability to work independently in a rotational shift pattern.
- Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc.
Benefits
- Holiday Purchase Scheme.
- 24/7 Employee Assistance Programme.
- 24/7 Virtual GP service.
- Share Save Scheme.
- Enjoy your Birthday Off.
- Free Wellbeing Tools.
- Generous Discount Scheme.
- Enhanced Maternity Pay.
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
IT Service Desk Specialist in Carlton employer: The Watches of Switzerland Group
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Leicester that fosters inclusivity and diversity. Our IT Service Desk Specialists benefit from a range of perks including a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discounts, all while having the opportunity to grow their skills in a supportive environment that values employee wellbeing and development.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist in Carlton
✨Tip Number 1
Network like a pro! Reach out to current employees at Watches of Switzerland Group on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your MS Office 365 skills. Be ready to showcase your troubleshooting prowess and how you handle customer queries effectively.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, being able to articulate your thoughts clearly will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Specialist in Carlton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and MS Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Specialist role. Share specific examples of how you've solved problems in the past and how you communicate effectively.
Show Off Your Soft Skills:We value excellent communication and interpersonal skills just as much as technical know-how. Make sure to mention any experiences where you’ve successfully interacted with colleagues or customers to resolve issues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365 and remote desktop tools. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the software, but that you can leverage it effectively to solve problems.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of a couple of scenarios where you successfully resolved a problem or escalated it appropriately. This will demonstrate your ability to think on your feet and handle enquiries efficiently.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Understand the Company Culture
Research Watches of Switzerland Group and their commitment to diversity and inclusion. Be prepared to discuss how your background and experiences align with their values. This shows that you’re not only interested in the job but also in being part of their team.
