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- Tasks: Join our team as an Aftersales Consultant, ensuring clients receive top-notch service and support.
- Company: Goldsmiths is a leading luxury watch and jewellery retailer with over 230 years of experience.
- Benefits: Enjoy perks like a Holiday Purchase Scheme, 24/7 GP service, and generous discounts.
- Why this job: Be part of a passionate team that values client relationships and delivers exceptional experiences.
- Qualifications: We're looking for motivated individuals with excellent communication and organisational skills.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Showroom Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure Aftercare orders are completed in good time and to the expected levels of service.
About You
- Excellent planning and organizational skills
- IT literate
- Numerate
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Excellent interpersonal and communication skills
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
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Aftersales Consultant employer: The Watches of Switzerland Group
Contact Detail:
The Watches of Switzerland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Consultant
✨Tip Number 1
Familiarise yourself with luxury retail brands and their products. Understanding the specific offerings of Goldsmiths, especially in watches and jewellery, will help you engage confidently with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios where you handle customer inquiries or complaints. This will prepare you for the client-focused nature of the Aftersales Consultant role.
✨Tip Number 3
Network with current or former employees of Goldsmiths on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing aftersales tasks. This will demonstrate your ability to plan and prioritise effectively, which is crucial for the role.
We think you need these skills to ace Aftersales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Consultant role. Emphasise your planning, organisational skills, and any previous customer service experience in luxury retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your ability to build lasting client relationships. Mention specific examples of how you've successfully met client needs in the past.
Highlight IT and Numeracy Skills: Since the role requires being IT literate and numerate, include any relevant software or systems you are familiar with. If you have experience with inventory management or customer relationship management tools, be sure to mention them.
Showcase Interpersonal Skills: In your application, provide examples of your excellent interpersonal and communication skills. Describe situations where you effectively communicated with clients or worked as part of a team to achieve a common goal.
How to prepare for a job interview at The Watches of Switzerland Group
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share any personal experiences or stories that highlight your passion for high-end products and customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. This role requires finding solutions that meet specific client needs, so showcasing your problem-solving abilities will be crucial.
✨Highlight Your Interpersonal Skills
Since building lasting relationships with clients is key, be ready to discuss how you connect with customers. Use examples that illustrate your communication skills and ability to create a welcoming atmosphere.
✨Research Goldsmiths and Its Values
Familiarise yourself with Goldsmiths' history, values, and product offerings. Showing that you understand the brand and its commitment to exceptional client experience will demonstrate your genuine interest in the position.
