At a Glance
- Tasks: Deliver exceptional client experiences and manage aftersales services for luxury watches.
- Company: Join a prestigious luxury watch retailer with a rich history since 1924.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and wellbeing tools.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Be part of a passionate team and grow your career in luxury retail.
- Qualifications: Strong organisational skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail, you will act as a guarantor of excellence, ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warranties, you will be working closely with internal and external workshops to ensure Aftercare orders are completed in good time and to the expected levels of service.
About you
- Highly organized with great attention to detail
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- A genuine interest in fine watches
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Aftersales Consultant employer: The Watches of Switzerland Group
The Watches of Switzerland Group is an exceptional employer, offering a vibrant work culture in the heart of Cardiff that values luxury retail expertise and client relationships. Employees enjoy a range of benefits, including a generous discount scheme and holiday allowances, alongside opportunities for personal and professional growth within a prestigious brand known for its commitment to excellence.
Contact Details:
The Watches of Switzerland Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail industry, especially those who work at Watches of Switzerland. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your passion for fine watches! When you get the chance to meet potential employers or during interviews, share your knowledge and enthusiasm about luxury timepieces. It’ll show them you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since being a great communicator is key for an Aftersales Consultant, try role-playing with friends or family. This will help you feel more confident when chatting with clients and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the luxury retail world.
We think you need these skills to ace Aftersales Consultant
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We love candidates who can juggle multiple tasks and keep everything running smoothly, especially in a fast-paced environment like luxury retail.
Personalise Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect your passion for luxury watches and exceptional client service. We want to see your personality shine through!
Demonstrate Your Communication Skills:Since building relationships is key in this role, showcase your communication skills. Use examples from your past experiences where you’ve successfully engaged with clients or resolved issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Aftersales Consultant position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Watches of Switzerland Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the luxury watches and brands mentioned in the job description. Research their features, history, and what makes them special. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Aftersales Consultant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your attention to detail helped you deliver exceptional service, as this aligns perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since building relationships with clients is crucial, practice articulating your thoughts clearly and confidently. You might want to role-play common client scenarios with a friend or family member. This will help you feel more comfortable during the interview and demonstrate your natural flair for conversation.
✨Emphasise Your Team Player Attitude
The job requires a flexible team player who goes the extra mile. Be ready to share specific examples of how you’ve collaborated with others in previous roles. Discuss how you contributed to a team’s success and how you can bring that same spirit to their Aftersales Department.
