Brunch Restaurant Manager. in London

We’re looking for an experienced Restaurant General Manager to lead our stunning WatchHouse at Somerset House — a flagship space where specialty coffee and vibrant all-day dining meet. You’ll oversee both our busy restaurant and thriving coffee bar, creating exceptional guest experiences, inspiring your team, and driving operational and financial success. As the face of WatchHouse, you’ll bring our Modern Coffee values to life through great leadership and genuine hospitality. At WatchHouse, we’ll give you the tools, training, and support to thrive. Bring your drive, people‑first mindset, and passion for hospitality — and make your mark at one of London’s most iconic locations.

Directly Reports into: Area Operations Manager.

Key Responsibilities:

• Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
• Take ownership of your House’s financials, focusing on KPIs, and continuously seeking ways to increase revenue and drive efficiency.
• Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets WatchHouse apart.
• Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well‑stocked and functional cafe.
• Actively mentor and develop your team, ensuring opportunities for growth and development within WatchHouse.
• Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
• Uphold and instil the highest standards of cleanliness, quality, and service across the House.
• Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Address challenges with a proactive and solutions‑oriented mindset, ensuring a seamless customer experience.
• Work closely with senior management to align your House with WatchHouse’s vision and goals.

Key Skills:

• Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.
• Always maintain a high level of personal hygiene and appearance.
• A hands‑on leader who motivates and supports their team to achieve operational and personal excellence.
• Comprehensive understanding of Food Hygiene and Health & Safety standards.
• Strong understanding of financial metrics and the ability to drive a profitable and high‑performing site.
• Skilled in managing both front‑of‑house and back‑of‑house operations in a high‑volume environment.
• Passionate about creating outstanding customer experiences with attention to detail and quality.
• Thrive in a fast‑paced environment, adjusting as needed to meet evolving business needs.
• Committed to mentoring and developing your team members to help them grow and succeed.
• Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.
• Quick thinker who can address and resolve issues efficiently and effectively.
• Confident in making decisions, taking ownership, and leading your House independently.

What can you expect at WatchHouse:

• Up to £45,000 per annum (this includes tronc - £35k base)
• Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
• Annual Bonus up to £8,000 per year.
• Tronc contribution of up to £8,000 per year.
• Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
• Free Lunch Every Shift – Fuel up with great food on the house.
• Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
• Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry‑leading tools, surrounded by passionate hospitality professionals.
• Supportive Managers – We listen, we care, and we adapt to support your needs.
• Best‑in‑Class Training – From your first shift, we set you up for success with on‑ and off‑shift development.
• Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
• Off‑Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
• Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.