At a Glance
- Tasks: Deliver exceptional guest experiences and serve delicious coffee and food.
- Company: Join WatchHouse, a people-first business passionate about coffee and hospitality.
- Benefits: Enjoy free drinks, monthly coffee gifts, and team socials.
- Other info: Be part of a diverse team that values individuality and collaboration.
- Why this job: Grow your career in a supportive environment with real progression opportunities.
- Qualifications: No prior experience needed, just a passion for coffee and hospitality.
The predicted salary is between 28800 - 43200 £ per year.
In short
As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities
Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
Adapting to both counter service and floor service as required.
Collaborate with your team and managers and support where needed.
Key to this Role
Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
Always remain presentable and adhere to the WatchHouse uniform standards.
You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse
Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
Free Lunch Every Shift – Fuel up with great food on the house.
Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
30% Off All Food – Any House, any time, just for being part of the team.
30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
Supportive Managers – We listen, we care, and we adapt to support your needs.
Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
Full-Time: Front of House Team Member. employer: The Watch House & Co
The Watch House & Co is an exceptional employer that prioritises a vibrant work culture and the professional growth of its team members. With a strong commitment to excellence in hospitality, employees benefit from hands-on leadership, opportunities for development, and a supportive environment that values both guest satisfaction and team empowerment. Located in a dynamic setting, this role offers the chance to make a meaningful impact while enjoying a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time: Front of House Team Member.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee and food offerings before your interview. Being able to discuss specific items on the menu and share your personal experiences with them will show your genuine interest in the role and the brand.
✨Tip Number 2
Demonstrate your passion for hospitality during your interactions with the team. Whether it's through a friendly conversation or by asking insightful questions, showing that you care about creating memorable guest experiences can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality roles when networking with current employees or during your interview. Sharing specific examples of how you've created welcoming environments or handled challenging situations can illustrate your capability for this position.
✨Tip Number 4
Emphasise your alignment with WatchHouse's core values—passion, empathy, diligence, and can-do attitude. Prepare examples from your past experiences that reflect these values, as they are crucial to the culture at WatchHouse and will resonate well with the hiring team.
We think you need these skills to ace Full-Time: Front of House Team Member.
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Front of House Team Member position at WatchHouse. Understand the key responsibilities and the core values they uphold, such as Passion, Empathy, Diligence, and Can Do.
Tailor Your CV:Craft your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you delivered exceptional guest experiences or worked with food and beverages, showcasing your passion for coffee and food.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you embody the core values of WatchHouse and how you can contribute to creating memorable connections with guests.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining high presentation standards in the role.
How to prepare for a job interview at The Watch House & Co
✨Know Your Coffee
Familiarise yourself with WatchHouse's coffee offerings and food menu. Be prepared to discuss your favourite drinks and how they are made, as well as any unique aspects of the menu that you can share with customers.
✨Emphasise Hospitality Skills
Highlight your previous experience in customer service and your passion for creating memorable guest experiences. Share specific examples of how you've gone above and beyond to make guests feel welcome and valued.
✨Showcase Team Spirit
Demonstrate your ability to work collaboratively with others. Discuss times when you've supported teammates or contributed to a positive team environment, as this role requires strong teamwork and adaptability.
✨Align with Core Values
Research WatchHouse's core values—Passion, Empathy, Diligence, and Can Do. Be ready to explain how you embody these values in your work and how they resonate with your personal approach to hospitality.
