At a Glance
- Tasks: Coordinate customer orders and ensure timely deliveries while providing excellent service.
- Company: Join the Wasabi Company, a leading supplier of authentic Japanese ingredients.
- Benefits: Enjoy a full-time role with weekends off and a supportive team environment.
- Other info: Ideal for those passionate about food and culture, with growth opportunities.
- Why this job: Be at the heart of operations and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and previous experience in customer service or order processing.
The predicted salary is between 25000 - 30000 € per year.
The Wasabi Company is a UK-based grower and supplier of authentic Japanese wasabi and specialist Japanese ingredients, supplying retail, chef and wholesale customers across the UK and beyond. We are currently seeking an organised and proactive Distribution Co-ordinator to join our team to support the smooth day-to-day running of our busy customer order and dispatch operations.
This is a key role at the heart of our day-to-day operations. You’ll be making sure customer orders are processed accurately, deliveries go out on time and customers receive a high level of service and communication throughout the process. You will be responsible for managing multiple priorities, resolving operational issues efficiently and helping maintain organised and effective workflows across the business. This opportunity would suit someone with strong communication skills, who thrives in a fast-moving environment, enjoys getting the details right and stays cool and confident when things get busy. The role is full time, Monday to Friday — with no weekend working, so you can keep your weekends firmly your own.
Duties
- Process and manage retail and wholesale customer orders accurately and efficiently
- Coordinate daily order flow with dispatch and warehouse teams to ensure on-time deliveries
- Respond professionally to customer enquiries via phone and email
- Book shipments and raise claims with shipping providers when needed
- Provide delivery updates, product information and resolve customer issues promptly
- Monitor and resolve order or shipment issues to maintain excellent customer service
- Support dispatch operations, including packing and prioritising urgent orders where required
- Organise and complete export paperwork accurately for international shipments and customs compliance
- Communicate stock shortages and operational issues internally
- Maintain accurate order records, customer information and documentation
About You
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple tasks and prioritise workload effectively
- Confident communication skills on both the phone and email
- Calm, practical approach when working under pressure
- Good administrative and computer skills
- Reliable, dependable and consistent work ethic
- Previous experience in hospitality, customer service or order processing
- Experience within food, wholesale, logistics or e-commerce environments
- Familiarity with stock control systems or dispatch operations
- Understanding of perishable goods or time-sensitive operations
- Interest in or knowledge of Japanese food and culture
Due to the rural location of our distribution hub, a full driving license and your own transport is essential.
Distribution Coordinator in Dorchester employer: The Wasabi Company
The Wasabi Company is an exceptional employer, offering a vibrant work culture that values teamwork and communication. As a Distribution Coordinator, you will enjoy a full-time role with no weekend commitments, allowing for a healthy work-life balance while being part of a dynamic team dedicated to delivering high-quality Japanese ingredients. With opportunities for personal growth and development in a unique industry, you'll find meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Distribution Coordinator in Dorchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since this role is all about customer service and communication. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to organisation and multitasking. Use examples from your past experiences to demonstrate how you’ve handled similar situations, particularly in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Distribution Coordinator in Dorchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Distribution Coordinator role. Highlight your organisational skills and any relevant experience in customer service or logistics. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at The Wasabi Company. Share your passion for Japanese food and culture, and how your skills align with our needs.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, let us see your confident writing style!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. We can’t wait to hear from you!
How to prepare for a job interview at The Wasabi Company
✨Know Your Stuff
Before the interview, make sure you research The Wasabi Company and its operations. Understand their products, especially the unique aspects of Japanese wasabi and how they serve their customers. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or resolved operational issues. Be ready to discuss how you prioritise workloads and maintain accuracy under pressure.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to demonstrate your ability to respond professionally to customer enquiries. Consider role-playing common scenarios with a friend to build your confidence in handling questions about customer service and order processing.
✨Be Ready for Practical Questions
Expect practical questions related to logistics and dispatch operations. Brush up on your knowledge of stock control systems and be prepared to discuss how you would handle specific challenges, like managing urgent orders or dealing with shipment issues. This will highlight your problem-solving abilities.
