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- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Competitive salary, health club access, bonus holiday days, and discounts on meals and treatments.
- Why this job: Join a vibrant team and create a feel-good environment for guests while developing your skills.
- Qualifications: Experience in hospitality preferred; dependability and attention to detail are key.
- Other info: Inclusive workplace with personal development programs and opportunities for career growth.
The predicted salary is between 20000 - 28000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers - putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed.
To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.
Experience & Skills Required
Experience of comparable work in a hotel/hospitality environment preferred.
Schedule
We operate a 7-days a week business, including weekends and holidays as required. Shift Type: Overnight, ensuring a smooth and secure operation during the night hours.
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Night Porter employer: The Warwickshire Golf & Country Club
Contact Detail:
The Warwickshire Golf & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter role. Show us your enthusiasm by expressing why you want to be part of our feel-good environment.
✨Tip Number 3
Prepare for the interview! Research our clubs and understand our CARE values. Think about how your experience aligns with our mission to create a premium lifestyle for our members. We love candidates who resonate with our vibe!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and helps keep you on our radar as we make our hiring decisions.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you align with our CARE values.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hospitality or similar roles. We love seeing how your skills can contribute to creating that feel-good environment we pride ourselves on!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. We can’t wait to hear from you!
How to prepare for a job interview at The Warwickshire Golf & Country Club
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Understand their mission of providing a feel-good experience through health and wellness, and be ready to discuss how you can contribute to that atmosphere as a Night Porter.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you've gone above and beyond to help customers. Highlight your ability to remain calm under pressure and your attention to detail.
✨Demonstrate Your Reliability
Reliability is key for a Night Porter. Be ready to discuss your work ethic and punctuality. Share any experiences that showcase your dependability, especially in previous roles where you had to manage responsibilities independently during off-hours.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a late check-in or an emergency. Think through potential scenarios and how you would respond, emphasising your problem-solving skills and ability to maintain a secure environment.
