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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service at the service desk.
- Company: The Warehouse Group is a leading retail brand in New Zealand, known for its commitment to customers and sustainability.
- Benefits: Enjoy flexible part-time hours, volunteer days, and exclusive discounts with our Team Card.
- Why this job: Be part of a dynamic team that values exceptional service and community impact.
- Qualifications: Previous experience in retail or hospitality is preferred; a positive attitude is essential.
- Other info: Work Wednesday to Saturday evenings, perfect for students seeking part-time work.
Company Description
The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.
Job Description
This is a permanent part-time role with the following hours of work: Wednesday to Saturday 4:30pm to 8:30pm. This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.
Your day-to-day responsibilities will include:
- Answering customer inquiries and providing advice on processing returns, exchanges, refunds, and transfers.
- Supporting our Loss Prevention team by assisting with security measures and ensuring the safety of our store.
- Supervising and supporting the Checkout area as needed, making sure that all transactions run smoothly and efficiently.
We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, we want to hear from you!
Qualifications
About you:
- Previous experience in retail, hospitality, or a customer-facing role.
- A positive, can-do attitude.
- Strong attention to detail.
- The ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods.
Additional Information
What we offer:
- Here for Good Leave - spend a day in your community volunteering.
- Team Card - giving significant savings at our brands.
- Plus many more to explore when you join us!
Contact Detail:
The Warehouse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Member - The Warehouse, Cambridge (Part-time)
✨Tip Number 1
Familiarise yourself with The Warehouse Group's values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you align your responses during any interviews.
✨Tip Number 2
Prepare to discuss specific examples from your previous roles that demonstrate your customer service skills. Think about times when you went above and beyond for a customer, as this will showcase your dedication to service.
✨Tip Number 3
Show enthusiasm for the role by researching current initiatives at The Warehouse Group, especially those related to sustainability and community involvement. This knowledge can set you apart and show your genuine interest in the company.
✨Tip Number 4
Practice your communication skills, as they are crucial for this position. Engage in mock conversations with friends or family to build confidence in handling customer inquiries and providing solutions effectively.
We think you need these skills to ace Service Desk Team Member - The Warehouse, Cambridge (Part-time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Desk Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail, hospitality, or customer-facing roles. Emphasise your communication skills, positive attitude, and any relevant achievements that demonstrate your ability to provide exceptional customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or challenges in the past, showcasing your problem-solving skills and teamwork.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Warehouse Group
✨Showcase Your Customer Service Skills
Since the role is all about exceptional customer service, be prepared to share specific examples from your previous experience in retail or hospitality. Highlight situations where you went above and beyond to assist a customer.
✨Demonstrate Team Spirit
The Warehouse values teamwork, so be ready to discuss how you've collaborated with others in past roles. Share instances where you supported colleagues or contributed to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios related to handling difficult customers or managing multiple tasks simultaneously, and prepare your responses.
✨Express Your Passion for Retail
Convey your enthusiasm for working in retail and your understanding of The Warehouse's commitment to customer experience and sustainability. This will show that you're not just looking for any job, but are genuinely interested in this position.
