At a Glance
- Tasks: Assist customers with queries, resolve issues, and support administrative tasks.
- Company: Join Noel Leeming, New Zealand's top electronics retailer, part of The Warehouse Group.
- Benefits: Enjoy discounts, paid volunteer leave, birthday leave, and access to counselling.
- Other info: Dynamic team environment with great opportunities for career progression.
- Why this job: Be a key player in delivering exceptional customer experiences and grow your career.
- Qualifications: Strong communication skills, retail experience, and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country.
As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.
Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases.
Customers rely on us to help them walk away with the perfect product to suit their needs.
Job Description
Hours of work
- Wednesday to Sunday -8:30am - 5:30pm
What Will You Be Doing?
We're on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:
- Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
- Helping with service repairs and sales inquiries.
- Proactively addressing and resolving customer concerns.
- Supporting administrative tasks.
You'll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.
Who Are We Looking For?
This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.
This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must.
The ability to quickly learn computer systems and a genuine interest in technology are essential!
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
Qualifications
Ideally, you will have
- Proven experience in retail, hospitality, or a customer-facing role
- The ability to undertakeheavy lifting, climbladders and beon your feet for long periods of time
- A passion for helping others and your team
- Experience using a point of sales system is beneficial
- An interest in tech
- Additional Information
What can Noel Leeming offer you?
- Team Card: Awesome Warehouse Group discount card for all our brands
- Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
- Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
- Counseling: Through Benestar, you can access free confidential counseling and advice.
- Career Progression: an excellent steeping stone into other internal opportunities.
- #J-18808-Ljbffr
Customer Service Representative - Noel Leeming, Hastings employer: The Warehouse Group
The Warehouse Group is an excellent employer that values teamwork and dedication, offering a supportive work culture where every team member plays a crucial role in ensuring efficient operations. With competitive pay and a focus on employee growth, this fixed-term position not only provides a rewarding experience but also the opportunity to be part of a dynamic environment in New Zealand's thriving retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Noel Leeming, Hastings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Warehouse Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Warehouse Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Noel Leeming, Hastings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Warehouse Group:Your cover letter is your chance to shine! Tell us why you want to work at The Warehouse Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Warehouse Group!
How to prepare for a job interview at The Warehouse Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
