At a Glance
- Tasks: Provide top-notch admin support, book appointments, and assist patients with care.
- Company: Join The Walton Centre NHS Foundation Trust, a leader in neurology care.
- Benefits: Flexible hours, supportive team, and the chance to make a real difference.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a compassionate team that puts patients first and helps them navigate their care.
- Qualifications: Strong communication skills, organisational abilities, and a knack for IT.
An opportunity has arisen for a Band 3 Patient Care Advisor 37.5 hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre.
The post holder will be responsible for providing a high-quality administrative service booking appointments, registering referrals, recording clinical outcomes and handling patients via phone ; please see job description for full details.
The successful candidate will need to have excellent communication skills including outstanding telephone manner and organisational skills and work well under pressured environment. They should poses excellent IT/Data input skills, be competent with keyboard skills and demonstrate an understanding of confidentiality.
Main duties of the job
- To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations
- To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
- To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
- To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
- Capacity & Demand Scheduling - identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately.
- Support the Patient Access Supervisor/Team Leader to deliver RTT and other National Targets.
- To Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications
- Educated to GCSE level or equivalent.
- ECDL or equivalent experience
Knowledge & Experience
- Experience of accurate and timely data entry
- Good IT skills needed, preferably acquired through ECDL course to operate PAS system, local databases and internal software systems.
- Experience of working in a team
- Previous experience working in a hospital/Customer Services environment.
Skills & Attributes
- Ability to work using own initiative
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to demonstrate understanding of issues relating to confidentiality and when dealing with sensitive situations
- Ability to organise own workload and work under pressure to meet NHS targets/deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Patient Care Advisor in Liverpool employer: The Walton Centre
The Walton Centre NHS Foundation Trust is an exceptional employer, renowned for its commitment to patient care and employee development. With a supportive work culture that prioritises teamwork and flexibility, employees enjoy a range of benefits including professional growth opportunities and a focus on work-life balance. Located in a leading neurology centre, staff are part of a dedicated team that makes a meaningful impact on the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Liverpool
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at The Walton Centre for the Patient Care Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with The Walton Centre, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at The Walton Centre, and how you can make a difference!
How to prepare for a job interview at The Walton Centre
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at The Walton Centre.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like The Walton Centre appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how The Walton Centre supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
