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- Tasks: Support Disney guests with travel operations and create magical experiences.
- Company: Join the iconic Walt Disney Travel Company in London.
- Benefits: Enjoy 25 days leave, medical insurance, and discounts on Disney experiences.
- Why this job: Be part of a team that brings joy to families visiting Disney Parks.
- Qualifications: Experience in travel operations and strong communication skills required.
- Other info: Flexible work options and opportunities for personal growth in a diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re excited to offer a permanent opportunity to join our skilled team supporting Disney guests travelling to our Parks or on our Cruise ships. We’re looking for individuals with travel industry operations experience and a passion for creating exceptional guest experiences across our Parks and Cruise Line offerings. Strong communication skills—both written and verbal—are essential. As an Operations Coordinator, you’ll support the growth of the Walt Disney Travel Company by providing operational support and contributing to key projects and initiatives. You’ll primarily work onsite at our Hammersmith office (4 days/week), with flexibility to work from home one day per week.
What You Will Do
- Provide daily operational support for Disney's internal Sales and Guest Care teams.
- Respond promptly and accurately to information requests.
- Investigate and resolve guest issues and complaints in line with internal policies and legal guidelines, collaborating with the Guest Communications team.
- Manage post-reservation, pre-departure, and in-resort issues efficiently.
- Support resolution of payment and credit card issues.
- Triage and manage operations in-boxes for transport-inclusive and hotel/ticket packages.
- Conduct quality control for International bookings, liaising with the Tour Operator Team.
- Coordinate booking amendments, including major schedule changes across flights, trains, and self-drive packages.
- Support credit control to ensure timely payments.
- Monitor hotel refurbishments and ensure guests and internal teams are informed.
- Generate reports using in-house systems to support cross-functional decisions.
- Create training materials for new products and offerings.
- Collaborate with external partners to maintain bookings and resolve issues.
Required Qualifications & Skills
- Strong administrative experience with excellent attention to detail (essential).
- Experience in travel operations, travel agency or hotel operations.
- Familiarity with travel reservation systems (preferred).
- Background in the travel industry is essential - any experience with Disney Parks and Resorts is an advantage.
- Ability to manage multiple tasks in a fast‑paced, high‑volume environment.
- Strong verbal and written communication skills.
- Willingness to learn new systems (in‑house and third‑party).
- Cultural sensitivity and ability to work with international teams and guests.
- Commitment to high levels of guest service.
- Analytical and problem‑solving skills.
The Perks
- 25 days annual leave.
- Private medical insurance and dental care.
- Complimentary park entry for you, family, and friends.
- Discounts on Disney products, resort food & beverage, and ticketing.
- Excellent parental and guardian leave.
- Access to Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST (Mental Health & Wellbeing).
The Walt Disney Company is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team that reflects our audiences and fosters belonging. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to request support.
Travel Operations Coordinator, The Walt Disney Travel Company employer: The Walt Disney Company
Contact Detail:
The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Coordinator, The Walt Disney Travel Company
✨Tip Number 1
Network like a pro! Reach out to folks in the travel industry, especially those connected to Disney. Attend events or join online groups where you can chat with people who work at Disney or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to travel operations. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your passion for guest service! In your conversations and interviews, share stories that highlight your commitment to creating exceptional experiences. This is key for a role at Disney, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for any new opportunities that pop up. We’re always looking for talented individuals to join our team!
We think you need these skills to ace Travel Operations Coordinator, The Walt Disney Travel Company
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any experiences you've had in the travel industry and how they’ve shaped your desire to create exceptional guest experiences. We want to see that spark!
Highlight Your Communication Skills: Since strong communication is key for this role, make sure to showcase your written skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is essential for the Operations Coordinator position. Double-check your application for any typos or errors, and consider including specific examples of how your attention to detail has made a difference in your previous work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at The Walt Disney Company
✨Know Your Disney Stuff
Before the interview, brush up on your knowledge of Disney Parks and Resorts. Familiarise yourself with their operations, guest services, and any recent news or changes. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your verbal and written skills. Think of situations where you effectively resolved guest issues or collaborated with teams. Practising these scenarios can help you articulate your experiences clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in fast-paced environments. Prepare specific examples where you managed multiple tasks or resolved operational issues efficiently. This will illustrate your analytical skills and ability to thrive under pressure.
✨Emphasise Attention to Detail
As an Operations Coordinator, attention to detail is crucial. Bring examples of how your meticulous nature has positively impacted your previous roles. Whether it’s managing bookings or ensuring quality control, showing that you care about the little things can set you apart.