At a Glance
- Tasks: Lead exciting partnership campaigns and ensure smooth launches across Europe, the Middle East, and Africa.
- Company: Join the iconic Walt Disney Company, a leader in family entertainment and media.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and free park entry for you and your friends.
- Other info: Work in a vibrant environment with opportunities for personal growth and diverse employee resource groups.
- Why this job: Be part of a dynamic team shaping the future of Disney+ and making an impact globally.
- Qualifications: 3+ years experience in project management and excellent communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Department: DTC – Disney+
Reports To: Senior Manager, Partner Operations, Global
Location: London
Job Summary
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, its employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices, PCs).
The Disney+ team is responsible for the day to day operation of Disney+ across Europe, Middle East and Africa, with a specific focus on customer acquisition and retention, marketing, partnerships, content programming, research and analytics.
The Business Operations function is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning / program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.
Within the Business Operations function, the Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally-driven campaigns that support Disney+ growth and profitability. The Partner Operations team is responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and operational execution required for launch readiness.
The EMEA Partner Operations Associate Manager position will work with the Sr Manager, Partner Operations on end-to-end management of promotions and promotional partnerships in EMEA by assuming key operational tasks, including but not limited to copy and creative assets management, ticketing engineering requirements, legal approval requests and supporting the maintenance of source-of-truth briefs for internal and external campaigns and tracker for all campaign in execution.
Role overview:
- Work with business teams across EMEA to support launches of partnerships and promotional initiatives executed locally by those teams with supervision from Promo & Partner Operations
- Independently manage Partnership Campaign projects by leading operational meetings, planning and executing all tasks, determining launch readiness and mitigating launch risks
- Be a strategic business partner to internal key stakeholders such as Marketing, Marketing Operations, Commerce Operations, Product, Customer Service and Legal to support the progression of key initiatives.
- Craft Partner Ops runbooks and process docs to provide relevant and informative consultation to internal and external partners on redemption based partnerships.
- Serve as subject matter expert for new and/or specialized promo offer types and capabilities on Disney+ in EMEA
- Planning and Project Management of promotional initiatives including resource planning, establishing project plan, tracking progress and documenting milestones
- Implementation and documentation of business processes with a focus on operational efficiency and regional / global scalability
- Ensure adherence to team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement extra launch readiness measures for partnerships and key offer initiatives.
- Provide consultative support as a strategic business partner to internal key stakeholders such as Marketing, Platform Distribution, Customer Service and Legal, along with other key internal partners, to support the progression and results of key initiatives
- Work internationally across regional teams to support the pipeline of partnerships and determine regional prioritization
The Opportunity & Responsibilities:
The Experience We Require From You:
Basic Qualifications
- 3+ years work experience
- Excellent project management, organizational, and communications skills
- High proficiency in Google Office Suite, particularly Google Slides. Adept at creating professional visualizations of data, processes and information
- Ability to work internationally across time zones and regions, with a mindset towards global scalability
- Highly effective oral and written communication and problem solving skills
- Exceptional interpersonal skills and ability to develop strong working relationships
- Ability to navigate a matrixed organization and a global network of internal and external partners
- Comfortable working in a fast-paced and dynamic environment, supporting new products and businesses
- Local to London and able to work in office up to 4 days a week, flexible to adjust working hours and schedules as needed for critical launch events
- Digital subscription business and/or entertainment industry experience a plus
- Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana
Limited travel might be required
The Perks
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation. #J-18808-Ljbffr
Supervisor, Partner Operations in London employer: The Walt Disney Company
The Walt Disney Company is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Employees benefit from generous perks such as 25 days of annual leave, private medical insurance, and free park entry, alongside opportunities for professional growth through diverse Employee Resource Groups. With a commitment to inclusivity and a focus on employee well-being, Disney provides a rewarding environment for those looking to make a meaningful impact in the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor, Partner Operations in London
✨Tip Number 1
Network like a pro! Reach out to current or former Disney employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Disney+ and its operations in EMEA. Be ready to discuss how your skills can help with their partnership campaigns and operational efficiency.
✨Tip Number 3
Show off your project management skills! Bring examples of past projects where you led teams or managed complex tasks. This will demonstrate your ability to handle the role's responsibilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Disney family!
We think you need these skills to ace Supervisor, Partner Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supervisor, Partner Operations role. Highlight your project management skills and experience in the entertainment industry, as these are key to what we’re looking for!
Show Off Your Communication Skills:Since this role involves working with various teams, it’s essential to demonstrate your excellent communication abilities. Use clear and concise language in your application to showcase how you can effectively convey ideas.
Highlight Relevant Experience:Don’t forget to mention any experience you have with digital subscription services or project management tools like JIRA or Asana. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Walt Disney Company
✨Know Your Disney+ Inside Out
Before the interview, dive deep into Disney+ and its offerings. Familiarise yourself with the key content brands like Marvel and Star Wars, and understand how they engage audiences. This knowledge will help you demonstrate your passion for the brand and show that you're ready to contribute to its growth.
✨Master Project Management Tools
Since the role involves managing partnership campaigns, brush up on your skills with project management tools like Atlassian JIRA or Smartsheet. Be prepared to discuss how you've used these tools in past roles to streamline processes and ensure successful project execution.
✨Showcase Your Communication Skills
Effective communication is key in this role. Think of examples where you've successfully collaborated with diverse teams or stakeholders. Be ready to share how you navigated challenges and maintained strong relationships, as this will highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational efficiency. Prepare scenarios where you've had to mitigate risks or improve processes. This will showcase your strategic thinking and readiness to tackle the dynamic environment at Disney+.
