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- Tasks: Engage with guests, sell merchandise, and create magical experiences daily.
- Company: Join Disney, a global leader in family entertainment and storytelling.
- Benefits: Flexible hours, team environment, and the chance to work in a fun atmosphere.
- Why this job: Be part of a brand that creates unforgettable memories for guests of all ages.
- Qualifications: No experience needed; strong communication and a positive attitude are key.
- Other info: Shifts vary; must be available evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
The merchandise seller is responsible for providing exceptional service whilst selling merchandise and creating magical memories for Guests from around the world! Whilst handling payment transactions and inventory with accuracy, they create a fun and engaging experience for Guests of all ages, contributing to the overall success of the retail business. By helping a family choose the perfect souvenir or stocking the shelves with the latest merchandise, this role plays an integral part of making every Guest's visit a memorable one. The role has a large impact on the efficiency of daily operations and is required to achieve tasks in a positive, proactive, and professional manner; whilst collaborating with colleagues to meet goals.
As a revenue generating role, this job requires individuals to achieve results through proactive selling, a focus on promotions & incentives, adapting to different sales areas & techniques, and maximising opportunities for sales throughout a sales period.
Responsibilities:- Meeting sales, service, and presentation goals
- Proactively welcoming Guests, assisting in selecting merchandise and providing information about products.
- Operating the EPOS till system accurately and handling transactions effectively.
- Maintaining accurate inventory records and restocking merchandise as needed.
- Supporting in dressing displays and arranging merchandise to attract Guests, maintaining Disney Brand standards.
- Keeping the shop or kiosk areas clean and organised.
- Maintaining a positive, smiley and friendly attitude towards Guests and colleagues; demonstrating a commitment to equality, diversity and inclusion in all actions.
- Consistently and appropriately offering promotions or upselling products to enhance the guest experience, and meeting sales targets.
- Keeping up to date with product knowledge and sales promotions.
- Following safety and security procedures to prevent loss and theft of merchandise.
- Attending team meetings and training sessions.
- Assisting with stock deliveries.
- Working both independently and as part of the team to meet performance goals, shared team goals and maintain efficiency.
- Adhering to all set policies, procedures, and administrative requirements.
- No previous experience is required, but experience in retail or customer service is a plus
- Strong communication skills and ability to engage with Guests
- Comfortable working in a fast-paced environment
- Ability to work flexible hours, including evenings, weekends, and Bank Holidays
- Cash and stock handling experience
- Customer service skills
- Ability to work well in a team environment
- Good attention to detail
- Positive can-do attitude
- Additional responsibilities and duties will be assigned based on the needs of the business.
- Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business.
- Shift times will vary based on performance schedule and operation needs.
- Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business.
- All staff need to be available for day times, evenings and weekends.
Retail Supervisor, Disney Theatrical employer: The Walt Disney Company
Contact Detail:
The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor, Disney Theatrical
✨Tip Number 1
Familiarise yourself with Disney's brand values and customer service philosophy. Understanding what makes Disney unique will help you connect with guests and embody the magical experience they expect.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for welcoming guests and assisting them in selecting merchandise, ensuring you come across as friendly and approachable.
✨Tip Number 3
Get to know the latest Disney merchandise and promotions. Being knowledgeable about products will not only boost your confidence but also enhance the guest experience through informed recommendations.
✨Tip Number 4
Be ready to demonstrate your ability to work in a fast-paced environment. Think of examples from past experiences where you've successfully managed multiple tasks or adapted quickly to changing situations, as this will be crucial in a retail setting.
We think you need these skills to ace Retail Supervisor, Disney Theatrical
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Supervisor position. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or customer service. Use bullet points to make it easy to read, and include specific examples of how you've met sales targets or provided excellent customer service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Disney's values or mission that resonate with you, and explain how your background makes you a great fit for creating magical experiences for guests.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Walt Disney Company
✨Show Your Enthusiasm for Disney
Make sure to express your passion for Disney and its values during the interview. Share why you want to be part of the Disney family and how you can contribute to creating magical experiences for guests.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to assist customers, as this role heavily focuses on guest interaction.
✨Familiarise Yourself with the Products
Research the types of merchandise sold at Disney Theatrical. Being knowledgeable about the products will help you answer questions confidently and show that you're proactive about understanding the role.
✨Practice Teamwork Scenarios
Since the role requires collaboration with colleagues, think of examples where you've successfully worked in a team. Be ready to discuss how you handle challenges and support your teammates to achieve common goals.
