At a Glance
- Tasks: Lead cross-functional product initiatives to enhance the Disney+ customer experience.
- Company: Join The Walt Disney Company, a leader in innovative storytelling.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and exclusive Disney perks.
- Other info: Collaborative culture with excellent career growth opportunities and diverse employee resource groups.
- Why this job: Make a real impact on customer experiences while working with a creative team.
- Qualifications: 7+ years in product management with strong knowledge of privacy and compliance.
The predicted salary is between 63000 - 77000 £ per year.
- Job ID
- Location
- London, United Kingdom
- Business
- The Walt Disney Company (EMEA)
- Date posted
The Product Experience Manager for EMEA is a subject matter expert who leads cross-functional product initiatives that protect and enhance the Disney+ customer experience while supporting commercial and engagement objectives across DE & ESPN International.
In this innovative, tech-savvy and collaborative role, you will translate complex regional legal, privacy and consumer protection requirements into scalable, customer-centric product solutions that keep Disney at the forefront of flexible, efficient and technologically advanced storytelling experiences.
The role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
- You’ll join a team grounded in our Disney values
- — acting with
- Integrity
- , welcoming everyone through
- Inclusion
- , embracing boundless
- Creativity
- , working together through
- Collaboration and caring deeply for our
- Community
. These values shape how we work and how we support one another every day.
What You Will Do
- Serve as the primary collaborator between Legal, Privacy and Compliance to determine how new legal and regulatory rules are implemented in product, ensuring solutions balance compliance and business needs and are clearly documented for global product teams.
- Lead the planning, prioritization and delivery of legal, regulatory and privacy-driven changes across the Disney+ platform in EMEA, ensuring customer journeys, communications and documentation are localized, tested and delivered on time.
- Maintain a clear view of compliance requirements and market nuances across EMEA, reflecting local differences in product experiences, roadmaps and launch plans while aligning with global strategies.
- Translate complex legal, privacy and consumer protection requirements into simple, customer-friendly experiences and guidance for Product, Marketing, CRM and other cross-functional teams, acting as a trusted subject matter expert and problem-solver.
- Anticipate regulatory change (e. g., GDPR and related frameworks) and drive cross-functional readiness, surfacing implications early, aligning stakeholders and minimizing delivery risk for new or updated features.
- Own compliance requirements for pricing and consumer protection, including consent prompts, notice periods, renewal cycles and offer messaging, ensuring accuracy and clarity for each market and highlighting risks or exposure where needed.
- Lead the EMEA roadmap for customer messaging and marketing consent, identifying new channels and consent opportunities, and testing initiatives that improve consent capture, customer reach and channel adoption while respecting local privacy rules.
- Define and optimize customer journeys for mobile number capture and usage across verification, transactional and marketing communications, ensuring clear consent flows and consistent experiences.
- Scope and support the rollout of wider proposition and product initiatives such as add-ons, bundles and on-platform engagement features, partnering with customer engagement teams to drive early-life engagement and habit-building behaviors.
- Act as a lead and mentor for other individual contributors, providing coaching, sharing best practices and guiding cross-functional teams through complex, multi-territory initiatives while upholding Disney values and a collaborative culture.
- Required Qualifications & Skills
- Proven experience within a digital business such as subscription, retail or trading, with a strong trading mindset and track record of optimizing core retention KPIs.
- 7+ years of product-focused experience in technology-led or digital media environments, acting as a subject matter expert and lead across cross-functional initiatives.
- Deep understanding of SVOD or consumer subscription platforms, including the unique challenges of subscription lifecycle management, customer engagement and churn mitigation.
- Strong knowledge of privacy, consent and regulatory compliance concepts (e. g., GDPR and related frameworks) and how they impact digital products, customer journeys and messaging experiences.
- Demonstrated ability to translate complex legal and regulatory requirements into clear, actionable product requirements, customer experiences and implementation plans for technical and non-technical stakeholders.
- Experience working in cross-functional, multi-territory or matrixed organizations, building strong partnerships with Legal, Privacy, Compliance, Engineering, Marketing and local market teams.
- Analytical mindset with demonstrable problem-solving skills, including the ability to balance competing priorities and use data to inform decisions and trade-offs.
- Excellent communication, presentation and stakeholder management skills, including the ability to explain difficult concepts and negotiate with others to adopt a different point of view.
- Demonstrated ability to thrive in fast-paced, ambiguous environments, championing change and driving results while acting as a collaborative team player and mentor.
- Bachelor's Degree or higher in a relevant field.
Preferred Qualifications
- Experience with consent and privacy management solutions, or tools supporting privacy, governance and compliance in digital or media environments.
- Background in media, streaming or Ad Tech environments, particularly where privacy, compliance and customer engagement intersect.
- Relevant privacy or compliance certifications (e. g., CIPP, CIPM, CIPT or similar) or advanced training in data governance, privacy or digital product management.
- Master’s degree or other advanced education in a related discipline.
- The Perks
- 25 days annual leave
- Private medical insurance & dental care
- Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own.
Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
- Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more.
Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer.
We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.
Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Product Experience Manager in London employer: The Walt Disney Company
At The Walt Disney Studios, we foster a vibrant culture of innovation and creativity, making it an exceptional place for a Technical Director to thrive. Located in Iver Heath, our London-based production unit offers unique opportunities for collaboration with a global team, alongside generous benefits such as private medical insurance, free park entry, and a commitment to employee growth through diverse resource groups. Join us to be part of a team that not only values your technical expertise but also champions inclusivity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Product Experience Manager in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like The Walt Disney Company!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at The Walt Disney Company would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at The Walt Disney Company through your school's career services!
We think you need these skills to ace Product Experience Manager in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Experience Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Experience Manager position at The Walt Disney Company. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at The Walt Disney Company
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
