DTC Content Operations Coordinator, EMEA X2 in London

About the Role & Team

We're looking for 2 Content Operations Coordinators to work in a dedicated team. This role is responsible for managing the delivery of high quality, value-for-money TV and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus. Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content. Strong communication, the ability to multi-task, manage high volume and remain calm under pressure is essential. In addition, excellent customer focus and communication skills are key. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Asset Preparation Responsibilities:

• Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control.
• Work with third-party vendors to agree delivery schedules.
• Track the completion of projects using reporting tools.
• Work with third party Postproduction companies to track the timely delivery of content into Disney to required technical specification.
• Update and maintain records to reflect current delivery status of materials and specifications.
• Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines.
• Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines.
• Research Disney inventory systems to establish available elements and request asset movements as required.
• Raise accurate and timely purchase/work orders, resolve invoice queries.
• Action QC failures, rejections and recall notifications and update/replace materials as required.
• Management of workflow and tasks to be undertaken within agreed SLA timelines.

Other General Activities:

• Attend and contribute to Team, vendor meetings, and applicable stakeholder meetings.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with TWDC Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined agreed business processes, taking opportunities to improve.
• Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
• Provide training for colleagues as required.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Areas of Accountability:

Accountable to Manager – DTC - DLO EMEA

Required Qualifications & Skills:

• Experience in TV or Non Linear Distribution/Post Production required.
• Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage.
• Experience of Mastering QC analysis and corrective recommendations an advantage.
• Project management skills and experience essential.
• Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable.
• Good knowledge of SAP a great advantage.

Competencies Required:

• Stays current on business issues, industry trends, and technological advances.
• Interacts well with people who have different backgrounds and work styles.
• Excellent communication and interpersonal skills.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner.
• Uses technology to facilitate better results.
• Keeps commitments.
• Ability to prioritise.
• Demonstrates flexibility in response to changes.
• Remains productive despite uncertainty.
• Earns the trust and respect of colleagues, partners and customers.
• Treats others with respect.
• Supports productivity and morale of the team.

The Perks:

• 25 days annual leave.
• Private medical insurance & dental care.
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing.
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.