At a Glance
- Tasks: Bring Disney magic to life by engaging with guests and providing exceptional service.
- Company: Join the iconic Disney team at our London Oxford Street store.
- Benefits: Enjoy free park entry, discounts on Disney products, and a fun work environment.
- Other info: Flexible night shifts with opportunities for personal growth and community involvement.
- Why this job: Create unforgettable experiences for guests during the festive season.
- Qualifications: Passion for storytelling and excellent customer service skills.
The predicted salary is between 10.8 - 13.2 £ per hour.
This is a fixed-term position of employment to support during the Christmas period, and the required hours will be 39 hours per week (Night Shift).
About the Role & Team
This is an exciting opportunity to support our store at London, Oxford Street. The Cast Member will play a key role in bringing Disney magic to Guests. They will engage Guests in magical experiences throughout the Store, delighting them with stories while providing quality, innovative products that meet their needs. The Cast Member will deliver exceptional service that exceeds Guest expectations, focusing on creating unique and memorable experiences at every interaction while maintaining the integrity of the Disney brand and adhering to grooming guidelines.
What You Will Do
- Takes a proactive role in maintaining Disney brand standards.
- Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
- Maintains and participates in producing company visual standards to present an outstanding Store environment.
- Ensures that all new product is on stage so that the Guest experiences the most current assortment.
- Assists with stock deliveries and replenishment to agreed standards.
- Participates in markdowns, event set-up and Stage Sets.
- Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
- Sets priorities and manages time effectively and efficiently.
- Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
- Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.
Service Contribution
- Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
- Provides friendly, accurate and efficient service.
- Listens and asks questions to identify and meet Guests’ needs.
- Engages Guests at their level allowing them to become a part of the story.
- Adapts to changing needs of Guests while maintaining a high level of service.
- Learns quickly when facing new obstacles.
- Uses information to find solutions for Guests and challenges.
- Uses creativity, language, store tools and product to bring stories to life.
- Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
- Follows all safety guidelines.
- Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
- Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
- Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs).
- Supports initiatives that give back and have a positive impact on the internal and the external community.
- Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
- Ensures accuracy when completing Stock Inventory Counts and tasks.
- Additional responsibilities and duties will be assigned based on the needs of the business.
The Perks
- Free Park Entry: you will have the opportunity to enter any of our parks with your family and friends for free.
- Disney Discounts: you are entitled to discounts on designated Disney products.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Cast Member (Christmas Temp) - Night Shift in London employer: The Walt Disney Company
At The Walt Disney Studios, we foster a vibrant culture of innovation and creativity, making it an exceptional place for a Technical Director to thrive. Located in Iver Heath, our London-based production unit offers unique opportunities for collaboration with a global team, alongside generous benefits such as private medical insurance, free park entry, and a commitment to employee growth through diverse resource groups. Join us to be part of a team that not only values your technical expertise but also champions inclusivity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Cast Member (Christmas Temp) - Night Shift in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Cast Member (Christmas Temp) - Night Shift in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to The Walt Disney Company:Don’t forget to personalise your application for The Walt Disney Company! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at The Walt Disney Company
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that The Walt Disney Company offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at The Walt Disney Company and contribute positively during your temporary stint.
