Coordinator, DTC Content Ops, EMEA

Location: London, United Kingdom

Business: Disney Entertainment and ESPN Product & Technology

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). This is a 12m FTC role.

Overall Purpose of the Role

Working in a dedicated team, this role is responsible for managing the delivery of high quality, value-for-money TV, and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus. Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content. Strong communication, the ability to multi-task, manage high volume and remain calm under pressure is essential. In addition, excellent customer focus and communication skills are key.

Areas of Responsibility

• Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata, for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control.
• Work with third-party vendors to agree delivery schedules.
• Track the completion of projects using reporting tools.
• Work with third-party licensors / Postproduction companies to track the timely delivery of content into Disney to required technical specification.
• Update and maintain records to reflect current delivery status of materials and specifications.
• Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines.
• Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines.
• Research Disney inventory systems to establish available elements and request asset movements as required.
• Raise accurate and timely purchase/work orders, resolve invoice queries.
• Action QC failures, rejections and recall notifications and update/replace materials as required.
• Management of workflow and tasks to be undertaken within agreed SLA timelines.

Other General Activities

• Attend and contribute to Team, vendor meetings, and applicable stakeholder meetings.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with TWDC Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined agreed business processes, taking opportunities to improve.
• Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
• Provide training for colleagues as required.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Experience and Professional Qualifications Required

• Experience in TV or Non Linear Distribution/ Post Production required.
• Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage.
• Experience of Mastering QC analysis and corrective recommendations an advantage.
• Project management skills and experience essential.
• Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable.
• Good knowledge of SAP a great advantage.

Competencies Required

• Stays current on business issues, industry trends, and technological advances.
• Interacts well with people who have different backgrounds and work styles.
• Excellent communication and interpersonal skills.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner.
• Uses technology to facilitate better results.
• Keeps commitments.
• Ability to prioritise.
• Demonstrates flexibility in response to changes.
• Remains productive despite uncertainty.
• Earns the trust and respect of colleagues, partners and customers.
• Treats others with respect.
• Supports productivity and morale of the team.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.