At a Glance
- Tasks: Support clients with their requests and manage project workflows in a dynamic environment.
- Company: Join the iconic Walt Disney Company, known for creativity and inclusion.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and free park entry.
- Other info: Excellent career growth opportunities and a supportive, diverse workplace culture.
- Why this job: Be part of a team that values integrity, creativity, and community while working with new technologies.
- Qualifications: Strong administrative skills and proficiency in Microsoft applications are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role & Team
Working in a team within Global Digital Studio Operations EMEA, the Client Services Coordinator is responsible for the efficient support of external and internal clients in their day-to-day requests and business requirements. This individual will maintain status reports to monitor and track metrics information for client’s dashboards. Demonstrating excellent customer focus and communication skills, the ability to prioritise and remain calm under pressure is essential. The role requires strong time management and administrative skills, and a keen interest in new technologies.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Coordinate with the Content Localisation Management (CLM) on material requests for programming teams (descriptive metadata requests translations, etc).
- Coordinates with the Content Operations Team on material status requests for programming and marketing teams.
- Contribute to the team and collaborate on specific project and opportunities to improve workflows.
- Provide support to the team management, including coaching the team, liaising with business stakeholders and organising budget approvals.
- As required, work with the project teams on UAT and workflows for WON CMS and any territories involved.
- Manage various BOX folders and Distribution Lists relating to the role including uploading documents and granting user rights.
- Assist in the end-to-end delivery of marketing materials, and supplementary metadata to clients.
- Provide support to the business and operational departments in the use of Disney and 3rd Party systems.
Required Qualifications & Skills
- Proficient in following applications: Channel Management Systems preferably WhatsOn, Microsoft Excel, Microsoft Word, Microsoft Outlook.
- Working and communicating effectively with satellite teams.
- Experience in TV Distribution/Post Production.
- Experience of working with New Media clients and platforms.
- Excellent administrative skills essential.
- High level of computer literacy essential.
The Perks:
- 25 days annual leave.
- Private medical insurance & dental care.
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing.
- Disney+ Subscription.
- Excellent parental and guardian leave.
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Coordinator, Client Services employer: The Walt Disney Company
The Walt Disney Company is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. With generous benefits such as private medical insurance, 25 days of annual leave, and unique perks like free park entry, employees are supported both personally and professionally. Located in the heart of London, the company provides ample opportunities for growth and development, ensuring that every team member can thrive in their career while contributing to a diverse and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, Client Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Walt Disney Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Walt Disney Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Coordinator, Client Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Walt Disney Company:Your cover letter is your chance to shine! Tell us why you want to work at The Walt Disney Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Walt Disney Company!
How to prepare for a job interview at The Walt Disney Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
