At a Glance
- Tasks: Drive product strategy and enhance customer experience for Disney+ across EMEA.
- Company: Join the iconic Disney team in a dynamic London office.
- Benefits: Enjoy 25 days leave, private health insurance, and free park entry.
- Other info: Collaborative culture with diverse employee resource groups and excellent career growth.
- Why this job: Be part of a global brand and make a real impact on customer engagement.
- Qualifications: Experience in product management and a passion for digital innovation.
The predicted salary is between 60000 - 80000 € per year.
The Disney+ team is responsible for the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics. This important role is a key part of Disney+, responsible for driving product roadmaps for Disney+ for our customer base across EMEA. Focused primarily on growth & Identity, payments, legal & privacy compliance projects, the role sits in our London Hammersmith office, working 4 days a week with either Monday or Friday from home.
Responsibilities
- Own the payments and commerce strategy across EMEA, ensuring the optimal mix of local payment methods in each market.
- Partner with global, regional, and local stakeholders to shape the payments roadmap.
- Use data and insights to inform strategy, prioritise initiatives, and influence decision‑making.
- Monitor market performance, analyse key KPIs, and identify opportunities to improve payment success rates and customer outcomes.
- Collaborate with the global team to optimise and drive the experimentation roadmap to reduce preventable child churn related to billing and payment issues.
- Scope and define initiatives that reduce failed payments and improve the overall billing experience.
- Partner with global and regional teams to plan and deliver product features for Disney+ across EMEA.
- Collaborate with legal, compliance, and privacy teams to ensure product features meet all local market requirements.
- Lead complex product initiatives, setting priorities and aligning multiple stakeholder groups.
- Work cross‑functionally to deliver product updates, ensuring successful launches with appropriate local market adaptations.
- Partner with analytics teams to interpret test results and translate insights into actionable recommendations for business stakeholders.
- Leverage data and customer insights to understand behaviour and identify opportunities to optimise product features and performance.
- Coordinate with local market teams to support QA and ensure product features meet quality standards prior to launch.
Qualifications
- Successful track record in product and/or working within a global matrix for product prioritisation.
- Experience in a product environment.
- Desired: Experience within a subscription business and proven ability to deliver improvements to KPIs.
- Results‑focused with extensive experience in test and learn at a customer level.
- Thrives through working in cross‑functional / multi‑territory teams, ideally experience in an international matrix organisation.
- A deep understanding and interest in latest technology and digital businesses, awareness of the unique challenges of a consumer subscription business essential.
- Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptations to drive local results.
- An outstanding data‑driven approach to understand customer behaviours.
Competencies Required
- Analytical mindset.
- Strategic thinker.
- Strong presentation and communication skills.
- Effective relationship builder.
- Champions change and drives results.
- Curious and "Can do".
- Creative problem‑solver.
- Able to work well with ambiguity.
- Comfortable working in a fast‑paced environment.
Benefits
- 25 days annual leave.
- Private medical insurance & dental care.
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing.
- Excellent parental and guardian leave.
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group – ENABLED, and our Mental Health & Well‑being Group – TRUST.
Equal Opportunity Statement
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Product & Engagement Manager in City of Westminster employer: The Walt Disney Company
The Walt Disney Company is an exceptional employer, offering a vibrant work culture in the heart of London Hammersmith, where creativity and innovation thrive. With a strong focus on employee growth, you will benefit from comprehensive training, diverse Employee Resource Groups, and generous perks such as private medical insurance, 25 days of annual leave, and free park entry for you and your loved ones. Join us to be part of a dynamic team that values diversity and champions change, all while working on exciting projects that shape the future of Disney+ across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Engagement Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Disney+. A casual chat can lead to insider info and maybe even a referral. Don't be shy; we all love a good natter!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in product management and customer engagement. We want to see how you’ve driven results and tackled challenges head-on.
✨Tip Number 3
Get familiar with Disney+! Dive into the platform, understand its features, and think about how you’d improve it. When you know the product inside out, you’ll impress during interviews with your insights and ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Disney+ team. Let’s make magic happen together!
We think you need these skills to ace Product & Engagement Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product & Engagement Manager role. Highlight your experience in product management, especially in subscription businesses, and how it aligns with Disney+'s goals across EMEA.
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, include examples of how you've used data to drive decisions in previous roles. We want to see how you can leverage insights to improve customer outcomes and payment success rates.
Emphasise Cross-Functional Collaboration:This position involves working with various teams, so share experiences where you've successfully collaborated across departments. Highlight your ability to build relationships and drive results in a multi-territory environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Disney+!
How to prepare for a job interview at The Walt Disney Company
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Disney+ and its product offerings. Familiarise yourself with their programming strategy, customer acquisition methods, and any recent changes in the market. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, prepare examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific KPIs you've improved and how your insights led to successful outcomes. This will demonstrate your ability to leverage data effectively.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working in cross-functional teams, especially in an international context. Share stories that illustrate your ability to align multiple stakeholders and deliver product updates successfully. This will show that you can thrive in a matrix organisation like Disney.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under ambiguity. Think of scenarios where you've had to navigate challenges in product management or customer retention. Practising these responses will help you feel more confident during the interview.
